Regional Guest Recognition & Systems Specialist

Four Seasons Hotels and Resorts; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Four Seasons Hotels and Resorts in Singapore seeks a Guest Recognition Specialist to ensure exceptional guest experiences by managing profiles and supporting recognition initiatives across properties in the region. You will collaborate with the Manager, Guest Information and Recognition to enhance profile accuracy, enable smooth policy adoption, and provide systems support to hotel teams.

The role requires hotel reservations/front office experience, strong communication, and proficiency with

Qualifications

• Hotel reservations and front office experience required.
• Strong customer service and communication skills.
• Experience with guest recognition or related programs preferred.

Responsibilities

• Ensure service levels are consistently met across hotels in the region.
• Monitor queues and support new policies for systems operation.
• Collaborate with the Corporate Guest Recognition Team in Singapore and Toronto as needed.

Skills

Hotel reservations

Front office experience

Guest service

Customer communication

Tools

PMS

ORS

Salesforce

Informatica

Job description

Four Seasons Hotels and Resorts in Singapore seeks a Guest Recognition Specialist to ensure exceptional guest experiences by managing profiles and supporting recognition initiatives across properties in the region. You will collaborate with the Manager, Guest Information and Recognition to enhance profile accuracy, enable smooth policy adoption, and provide systems support to hotel teams.

The role requires hotel reservations/front office experience, strong communication, and proficiency with