Hybrid Customer Success Manager — Growth & Adoption

WinsAbove; Singapore; Hybrid; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Best-in-class onboarding programme

Comprehensive MEDDIC/FETCH sales培训

Inclusive company culture

Mentor and buddy program

Continuous professional development

New hire stock RSU and ESPP

Generous global benefits

Job summary

Datadog is seeking a Customer Success Manager to proactively drive product attachment and nurture strong relationships across our customer base through onboarding, upsell and cross-sell activities. You will advocate for customers internally and focus on a positive experience, while identifying growth opportunities.

The role operates in a hybrid Datadog environment, emphasizing relationship management, value delivery, and collaboration with Sales, Support, Product, Finance, and Legal to ensure

Qualifications

• 5+ years of experience in a customer account facing role.
• Experience negotiating contract terms and pricing objections.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Carry-out the full-sales cycle for growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Skills

Strong communicator

Relationship-building

Negotiation

Account expansion

Cross-functional collaboration

Job description

Datadog is seeking a Customer Success Manager to proactively drive product attachment and nurture strong relationships across our customer base through onboarding, upsell and cross-sell activities. You will advocate for customers internally and focus on a positive experience, while identifying growth opportunities.

The role operates in a hybrid Datadog environment, emphasizing relationship management, value delivery, and collaboration with Sales, Support, Product, Finance, and Legal to ensure