Remote Customer Experience Specialist

Uptrix; Singapore; Remote; SGD 50,000 - 84,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

Uptrix is seeking a Customer Experience Specialist to be the first line of contact for users, turning issues into opportunities and building loyalty through conversations. You will provide support via chat, email, and social platforms while collaborating with product and design teams to improve the customer journey.

This remote-first role emphasizes clear communication, empathy, and problem-solving in a fast-paced environment, with opportunities to influence feature development and user

Qualifications

• 2+ years of experience in customer support or related roles.
• Excellent written and verbal communication skills.
• Calm, empathetic mindset with strong problem-solving instincts.
• SaaS experience is a bonus.

Responsibilities

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Collaborate with product, design, and support teams to enhance the customer journey.
• Collect and relay feedback to shape product improvements.
• Monitor support trends and help optimize workflows.

Skills

Communication

Empathy

Problem-solving

Thrives in fast-paced environments

Tools

Intercom

Notion

Slack

Job description

Uptrix is seeking a Customer Experience Specialist to be the first line of contact for users, turning issues into opportunities and building loyalty through conversations. You will provide support via chat, email, and social platforms while collaborating with product and design teams to improve the customer journey.

This remote-first role emphasizes clear communication, empathy, and problem-solving in a fast-paced environment, with opportunities to influence feature development and user