Backend Customer Support Specialist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a Customer Service Executive to support backend customer-service operations in a fast-paced environment.

You will manage enquiries via email, live chat and ticketing systems, investigate issues across accounts, bookings and payments, and coordinate with internal teams to ensure timely resolutions. Strong written and verbal communication, attention to detail, and a service-oriented mindset are essential.

Qualifications

• Experience in customer service, backend support, operations or case management is advantageous.
• Strong written and verbal communication skills.
• Ability to handle complaints professionally and maintain composure.

Responsibilities

• Handle customer enquiries through email, live chat and ticketing platforms.
• Investigate account, booking, payment, promotional, refund and platform issues.
• Provide timely updates to customers during resolution.
• Coordinate with internal teams to resolve escalated cases.
• Escalate technical, payment, fraud or safety-related matters.
• Maintain accurate case records and follow-up actions.
• Meet response-time, productivity, service-level and quality standards.
• Identify recurring issues and suggest process improvements.
• Maintain response templates and internal knowledge resources.
• Perform other customer-service and operational duties as assigned.

Skills

Written communication

Verbal communication

Attention to detail

multitasking

Patience

Customer service

Problem solving

Education

Diploma or equivalent

NITEC/O-Level/academic background

Tools

Microsoft Office

Job description

REVUP PROSERVICES PTE. LTD. is seeking a Customer Service Executive to support backend customer-service operations in a fast-paced environment.

You will manage enquiries via email, live chat and ticketing systems, investigate issues across accounts, bookings and payments, and coordinate with internal teams to ensure timely resolutions. Strong written and verbal communication, attention to detail, and a service-oriented mindset are essential.