Remote Customer Support & Success Lead

Wush; Singapore; On-site; SGD 60,000 - 120,000; Full time

Benefits offered by this job

ESOP

Job summary

Wush is seeking a Customer Support / Success Lead to design support flows and manage communications with users, turning crypto confusion into clarity, one conversation at a time. You’ll set up help docs, define escalation paths, and build feedback loops with the product team. Prior support experience in fintech or SaaS is preferred.

Join a remote-first team offering ESOP and competitive benefits as we grow to attract top global talent.

Qualifications

• 2+ years of relevant experience
• Remote work ability
• Excellent communication and collaboration skills

Responsibilities

• Design support flows and manage communications with users.
• Set up help docs and define escalation paths.
• Build a feedback loop with the product team.

Skills

Remote work

Communication

Independence

Job description

Wush is seeking a Customer Support / Success Lead to design support flows and manage communications with users, turning crypto confusion into clarity, one conversation at a time. You’ll set up help docs, define escalation paths, and build feedback loops with the product team. Prior support experience in fintech or SaaS is preferred.

Join a remote-first team offering ESOP and competitive benefits as we grow to attract top global talent.