Remote Customer Experience Specialist — Impactful Support

Celestri; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

Celestri is seeking a Customer Experience Specialist who is passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

In this remote‑first role, you’ll provide support via chat, email, and social platforms; simplify complex issues; collaborate with product, design, and support teams to improve the customer journey; and relay feedback

Qualifications

• 2+ years in customer support or similar roles, SaaS experience is a bonus.
• Excellent written and verbal communication skills.
• Calm, empathetic mindset with strong problem-solving instincts.

Responsibilities

• Provide responsive support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Collaborate with product, design, and support teams to improve the customer journey.
• Collect and relay feedback to shape product improvements.
• Monitor support trends and help optimize internal workflows.

Skills

Customer support

Communication skills

Empathy

Tools

Intercom

Notion

Slack

Job description

Celestri is seeking a Customer Experience Specialist who is passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

In this remote‑first role, you’ll provide support via chat, email, and social platforms; simplify complex issues; collaborate with product, design, and support teams to improve the customer journey; and relay feedback