Remote Chat & Email Support Specialist

Mashreq Bank; Remote; SGD 30,000 - 50,000; Full time

Job summary

A leading financial institution is seeking a Remote Customer Support Executive to provide exceptional service through chat and email. This flexible, full-time role requires excellent communication skills and a problem-solving mindset. Candidates with prior customer support experience, particularly in remote settings, will thrive. Join a dynamic team dedicated to delivering a seamless customer experience while enjoying the benefits of remote work.

Benefits

Work from home with flexible scheduling

Competitive salary and performance-based incentives

Training and development opportunities

Health and wellness benefits

Qualifications

• Prior experience in customer support or client-facing roles preferred.
• Experience handling chat and email-based support is a strong advantage.
• Working remotely is a plus.

Responsibilities

• Respond promptly to customer inquiries via chat and email.
• Provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues.

Skills

Excellent written and verbal communication skills in English

Strong interpersonal skills

Basic technical knowledge

Familiarity with CRM tools

Ability to multitask

Job description

A leading financial institution is seeking a Remote Customer Support Executive to provide exceptional service through chat and email. This flexible, full-time role requires excellent communication skills and a problem-solving mindset. Candidates with prior customer support experience, particularly in remote settings, will thrive. Join a dynamic team dedicated to delivering a seamless customer experience while enjoying the benefits of remote work.