Remote Bilingual Student Advisor (EN/Mandarin)

Think Academy US; Singapore; À distance; SGD 35 000 - 49 000; Plein temps

Résumé du poste

Think Academy is seeking a Customer Service Representative to work remotely on a contract basis. The role requires fluency in English and Mandarin and focuses on guiding potential customers through course options, outreach to leads, and serving existing clients with high-quality support.

Working hours follow Eastern Time, with shifts Wed-Sun 2PM-10PM, and compensation includes a base hourly rate plus a bonus per successful long-term class conversion.

Qualifications

• Bachelor's degree or above, has strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• 1–3 years of experience in the education-related customer service field is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is Required.

Responsabilités

• Enroll trial courses, set up new classes in the system, manage transfers between classes, process refunds, and mail course materials.
• Recommend suitable classes based on students' learning progress to ensure smooth delivery of educational services.
• Assist teaching staff with tasks such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Connaissances

Customer service

English proficiency

Mandarin proficiency

Communication skills

Formation

Bachelor's degree

Description du poste

Think Academy is seeking a Customer Service Representative to work remotely on a contract basis. The role requires fluency in English and Mandarin and focuses on guiding potential customers through course options, outreach to leads, and serving existing clients with high-quality support.

Working hours follow Eastern Time, with shifts Wed-Sun 2PM-10PM, and compensation includes a base hourly rate plus a bonus per successful long-term class conversion.