Bilingual Education Enrolment & Relationship Specialist

Hua Cheng Education Centre Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Hua Cheng Education Centre Pte Ltd in Singapore is seeking a friendly front desk advisor to provide warm, proactive service to parents and students. You will handle enquiries, follow up on leads, and support enrolments for Chinese enrichment programmes.

The role requires strong communication, target-focused service, and the ability to work weekends and two weeknights. Fluency in English and Mandarin is essential to liaise with Mandarin-speaking families across Thomson, Punggol and Sengkang

Qualifications

• Diploma or higher qualification in business administration, marketing, education, customer service or related field.
• Prior experience in customer service, telesales, sales support, education centre operations or front desk advisory roles is an advantage.
• Sales-driven, service-oriented and able to engage parents and assess needs.
• Excellent interpersonal, communication, persuasion and customer service skills.
• Patient, responsible, target-conscious, detail-oriented and able to manage multiple follow-ups in a fast-paced environment.
• Comfortable using basic computer systems to record leads and track follow-ups.
• Willing to work weekends and at least two weeknights.
• Must be bilingual in English and Mandarin to liaise with Mandarin-speaking families.

Responsibilities

• Provide warm, professional frontline service to parents and students.
• Follow up with new leads and walk-in enquiries to promote programmes and convert into enrolments.
• Build relationships through regular communication and personalised learning recommendations.
• Explain course details, promotions, schedules and fees clearly, identifying upsell opportunities.
• Handle feedback and complaints with patience, escalating complex cases when needed.
• Assist with registrations, renewals, withdrawals, make-up lessons and payment follow-ups.
• Maintain accurate records of leads, enquiries and enrolment status for sales tracking.
• Support sales and marketing activities, including promoting trial lessons and campaigns.

Skills

Customer service

Lead follow-up

Telesales

Communication

Bilingual English/Mandarin

Education

Diploma or higher (BA/Marketing/Education)

Tools

CRM systems

Job description

Hua Cheng Education Centre Pte Ltd in Singapore is seeking a friendly front desk advisor to provide warm, proactive service to parents and students. You will handle enquiries, follow up on leads, and support enrolments for Chinese enrichment programmes.

The role requires strong communication, target-focused service, and the ability to work weekends and two weeknights. Fluency in English and Mandarin is essential to liaise with Mandarin-speaking families across Thomson, Punggol and Sengkang