Customer Service Representative (Mandarin Required)

Think Academy US; Singapore; Remote; SGD 35,000 - 49,000; Full time

Job summary

Think Academy is seeking a Customer Service Representative to work remotely on a contract basis. The role requires fluency in English and Mandarin and focuses on guiding potential customers through course options, outreach to leads, and serving existing clients with high-quality support.

Working hours follow Eastern Time, with shifts Wed-Sun 2PM-10PM, and compensation includes a base hourly rate plus a bonus per successful long-term class conversion.

Qualifications

• Bachelor's degree or above, has strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• 1–3 years of experience in the education-related customer service field is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is Required.

Responsibilities

• Enroll trial courses, set up new classes in the system, manage transfers between classes, process refunds, and mail course materials.
• Recommend suitable classes based on students' learning progress to ensure smooth delivery of educational services.
• Assist teaching staff with tasks such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Skills

Customer service

English proficiency

Mandarin proficiency

Communication skills

Education

Bachelor's degree

Job description

Job Opportunity: Customer Service Representative Location: Remote Job Type: Full-Time Contractor (40 Hours Per Week) Pay Range: $20/hour (Base) + $20/per successful long-term class conversion (Bonus)

About Think Academy

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. Think Academy , the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on. In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).

About the Role

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Job Responsibilities

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Job Qualifications

• Bachelor's degree or above, has strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• 1–3 years of experience in the education-related customer service field is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is Required.

Working hours

• Eastern Time: Wednesday to Sunday 2PM-10PM

DEI Commitment

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status. If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

Originally posted on Himalayas