Customer Service Specialists

Lifted, an Upwork Company™; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Lifted, an Upwork Company™, is hiring a Bilingual Customer Service Specialist to support its international client base. The role is fully remote and requires fluency in Chinese and English, with strong communication skills and a professional approach to customer care.

You'll handle inquiries, follow SOPs and data security rules, and strive for high CSAT, QA, and productivity targets. Excellent attendance during training and reliable remote setup are essential.

Qualifications

• Fluent in both Chinese and English.
• Excellent interpersonal and problem-solving skills.
• Strong attention to detail and ability to follow procedures.
• Reliable, punctual, and comfortable working remotely.
• Ability to support an international customer base.

Responsibilities

• Provide professional and courteous customer support to an international customer base in both Chinese and English.
• Handle customer inquiries and support requests efficiently while maintaining high service standards.
• Follow company policies, SOPs, and data security requirements.
• Meet established performance targets for CSAT, QA, CPH, occupancy, and punctuality.
• Participate in mandatory training, quizzes, and live certification exams.
• Maintain 100% attendance and punctuality during the training period.
• Work assigned shifts according to the client’s workforce management requirements.
• Maintain a quiet, reliable remote workspace with a stable internet connection.
• Use a compliant Windows or macOS device and follow all required security protocols.
• Remain proactive in responding to feedback and improving performance.

Skills

Bilingual: Chinese & English

Interpersonal skills

Problem solving

Detail-oriented

Reliable and punctual

Remote work readiness

Job description

An establishedeCommerce and Health& Wellness clientis seeking BilingualCustomer Service Specialiststosupport its growinginternational customerbase. The roleis fully remoteand requires fluencyin Chinese andEnglish,strong communication skills, punctuality, and aprofessional approach tocustomer support.

Job Description

• Provide professional andcourteous customer supportto an internationalcustomer base inboth Chinese andEnglish
• Handle customer inquiriesand support requestsefficiently while maintaininghigh service standards
• Follow company policies, Standard Operating Procedures(SOPs), and datasecurity requirements
• Meet established performancetargetsfor customer satisfaction, quality, productivity,occupancy, and punctuality
• Participate in mandatorytraining,quizzes, and livecertification exams
• Maintain 100% attendanceand punctuality duringthe training period
• Workassigned shifts accordingto the client’sworkforce management requirements
• Maintain a quietand reliable remoteworkspace with astable internet connection
• Use a compliantWindows or macOSdevice and followall required securityand confidentialityprotocols
• Remain proactive inresponding to feedbackand continuously improvingperformance

Qualifications

• Fluent in bothChinese and English
• Excellent interpersonaland problem-solvingskills
• Strong attention todetail and abilityto follow detailedprocedures consistently
• Reliable, punctual, andable to maintain100% attendance duringmandatory training
• Comfortable working remotelyand supporting customersacross an internationalmarket
• Willingness andability to workany designated shiftbased on businessneeds
• Abilityto meet customerservice performance standards, including CSAT of90.5%+, QA of90%+, CPH of6+, occupancy of80%+, and punctualityof95%+
• Access to acompany-compliant Windowsor macOS devicemeeting required securitystandards
• Stable internet connectionand a quiet, professional remote workenvironment
• Prior experience witheCommerce, health & wellness, internationalcustomer support, orsimilar industries isa plus

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