Remote Bilingual Night-Shift Customer Support

PERSOL SINGAPORE PTE. LTD.; Remote; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for customer service representatives to handle inbound and outbound calls in Mandarin and English. This full-time role offers 100% work from home during the night shift and requires candidates to assist customers with inquiries and document interactions in a CRM system. Candidates must possess strong communication skills and experience in customer service is a plus. A refundable deposit for equipment is required.

Qualifications

• Must be able to translate for Mandarin and English speakers.
• Experience in customer service or call center is advantageous.
• Familiar with basic computer applications and CRM systems.

Responsibilities

• Handle inbound and outbound calls in Mandarin and English.
• Assist customers with inquiries, complaints, and service-related issues.
• Document all interactions in the CRM system.

Skills

Proficiency in both Mandarin and English

Strong communication skills

Interpersonal skills

Ability to multitask

Experience in a call center

Job description

A leading recruitment agency in Singapore is looking for customer service representatives to handle inbound and outbound calls in Mandarin and English. This full-time role offers 100% work from home during the night shift and requires candidates to assist customers with inquiries and document interactions in a CRM system. Candidates must possess strong communication skills and experience in customer service is a plus. A refundable deposit for equipment is required.