Remote APAC Product Support Specialist - Weekend Shift

Ashby; Singapore; Remote; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Generous paid family leave

Education budget

Stock options

Job summary

A technology platform company is looking for a Product Support Specialist to work remotely in Singapore or the Philippines. In this role, you will engage with customers daily to address their complex inquiries. Responsibilities include troubleshooting technical issues and contributing to workflow improvements. The ideal candidate has strong problem-solving skills and a passion for customer service. Enjoy the benefits of unlimited PTO and a supportive onboarding process as you grow within the company.

Qualifications

• Experience providing B2B support to customers.
• Strong ability to address technical problems.
• Willingness to learn and adapt to complex products.

Responsibilities

• Handle customer inquiries and troubleshoot issues.
• Collaborate with the Engineering Team on technical matters.
• Contribute to workflow improvements and automation projects.

Skills

Problem-solving skills

Attention to detail

Customer service orientation

Technical troubleshooting

Curiosity

Job description

A technology platform company is looking for a Product Support Specialist to work remotely in Singapore or the Philippines. In this role, you will engage with customers daily to address their complex inquiries. Responsibilities include troubleshooting technical issues and contributing to workflow improvements. The ideal candidate has strong problem-solving skills and a passion for customer service. Enjoy the benefits of unlimited PTO and a supportive onboarding process as you grow within the company.