APAC Product Support Specialist | Technical SaaS

Visa Hunt; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

Anthropic is hiring our first Singapore-based Product Support Specialists to grow our global presence as champions of our unique support brand. You’ll be on the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day to day.

Additionally, you’ll help us identify gaps in our team’s technical knowledge, and provide high-touch support to strategic customers.

Qualifications

• Experience providing technical product support in second tier, escalated, or priority support.
• Familiar with APIs and technical SaaS products and able to understand technical docs.

Responsibilities

• Become an expert in all Anthropic products.
• Respond to user support cases with varying complexity, from billing questions to API debugging for large businesses.
• Communicate clearly with diverse user personas, balancing executives with consumer users.

Skills

Technical product support

APIs

SaaS products

CSAT

SLA

Written communication

Ownership

Problem-solving

Education

Bachelor’s degree

Job description

Anthropic is hiring our first Singapore-based Product Support Specialists to grow our global presence as champions of our unique support brand. You’ll be on the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day to day.

Additionally, you’ll help us identify gaps in our team’s technical knowledge, and provide high-touch support to strategic customers.