APAC Product Support Specialist — Technical AI SaaS

Anthropic; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching

Generous vacation and parental leave

Flexible hours

Office space

Job summary

Anthropic is hiring its first Singapore-based Product Support Specialist to grow our global presence and champion our support brand. You’ll respond to user needs, investigate issues, and track requests while helping scale our services for strategic customers.

You’ll work on-call during APAC hours, collaborate with engineers, and drive improvements to support processes. A background in technical SaaS and APIs is highly valued.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in technical product support within a second-tier/escalated context.
• Familiarity with APIs and technical SaaS products.
• Ability to thrive in a fast-paced, reactive environment and meet CSAT/SLA targets.
• Strong written communication and user empathy.
• Willingness to work APAC hours and participate in pager duties.

Responsibilities

• Become an expert in Anthropic products and respond to support cases of varying complexity.
• Resolve API and billing questions for individuals and large customers.
• Communicate clearly with a wide range of user personas and contexts.
• On-call duties during APAC hours to ensure coverage for critical queries.
• Collaborate with engineers and teammates to diagnose and resolve issues at scale.
• Suggest improvements to support processes to increase efficiency and reduce contact rates.
• Build and share resources to grow the team’s technical knowledge.

Skills

Technical product support

APIs

Customer empathy

Written communication

Ownership

Cross-functional collaboration

Problem solving

Education

Bachelor's degree

Tools

Ticketing systems

CRM

Job description

Anthropic is hiring its first Singapore-based Product Support Specialist to grow our global presence and champion our support brand. You’ll respond to user needs, investigate issues, and track requests while helping scale our services for strategic customers.

You’ll work on-call during APAC hours, collaborate with engineers, and drive improvements to support processes. A background in technical SaaS and APIs is highly valued.