AI Product Support Specialist – High-Touch & Flexible Hours

Anthropic; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Flexible working hours

Optional equity donation matching

Generous vacation and parental leave

Job summary

Anthropic is hiring its first Singapore-based Product Support Specialists. You will respond to and investigate user needs, collaborate with engineers, and help scale our support brand. You’ll own on-call duties during APAC hours and drive improvements with cross-functional partners.

You will engage with executives and consumer users alike, applying deep empathy, precise communication, and technical curiosity to resolve complex issues and reduce contact rates.

Qualifications

• Experience in providing technical product support within a second tier, escalated, or priority support team.
• Familiar with APIs and technical SaaS products and can read technical docs easily.
• Strong written communication and deep care for details.

Responsibilities

• Become an expert in all Anthropic products.
• Respond to user support cases with varying complexity, from billing to API debugging.
• Communicate clearly with diverse user personas, from executives to consumer users.
• Manage on-call tasks for high-urgency issues during APAC hours to ensure 24/7 support for critical queries.
• Identify gaps in knowledge and help scale support through process improvements and resources.

Skills

Technical product support

APIs

Customer empathy

Written communication

Ownership

Education

Bachelor’s degree

Tools

APIs documentation

Job description

Anthropic is hiring its first Singapore-based Product Support Specialists. You will respond to and investigate user needs, collaborate with engineers, and help scale our support brand. You’ll own on-call duties during APAC hours and drive improvements with cross-functional partners.

You will engage with executives and consumer users alike, applying deep empathy, precise communication, and technical curiosity to resolve complex issues and reduce contact rates.