Tech Support Agent — 24/7 Call Centre, 12h Rotating Shifts

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 33,480 - 40,176; Full time

Job summary

A recruitment agency in Singapore is seeking customer service representatives for a 12-hour rotating shift role. You will provide technical support in a fast-paced call centre while ensuring high-quality customer services. Ideal candidates should possess a diploma in IT, have experience in call centre environments, and demonstrate problem-solving capabilities. Join us to enhance user satisfaction and resolve issues efficiently. Interested applicants can apply via email with their application details.

Qualifications

• Experience in call centre and helpdesk is preferred.
• Able to work 12-hour shifts (AM/PM).

Responsibilities

• Provide high quality customer service via a call centre.
• Perform technical assistance over the phone.
• Manage third party vendors for problem resolutions.
• Follow up with users to ensure resolution of issues.

Skills

Customer service

Technical assistance

Problem-solving

Team leadership

Microsoft Office

Education

Diploma in IT field

Job description

A recruitment agency in Singapore is seeking customer service representatives for a 12-hour rotating shift role. You will provide technical support in a fast-paced call centre while ensuring high-quality customer services. Ideal candidates should possess a diploma in IT, have experience in call centre environments, and demonstrate problem-solving capabilities. Join us to enhance user satisfaction and resolve issues efficiently. Interested applicants can apply via email with their application details.