Regional IT Support Engineer - APAC

RecruitFirst; Singapore; On-site; SGD 45,000 - 61,000; Full time

Job summary

RecruitFirst is seeking an IT Support Specialist to provide hands-on Level 1/2 support across Singapore, Malaysia, Thailand and Vietnam, with regional APAC coverage. You will resolve daily IT issues, manage user access, and help roll out enterprise IT projects across markets.

The role requires 2-3 years of experience in a multinational environment, familiarity with Microsoft tools, and hardware support across major OEMs.

Qualifications

• Minimum Diploma; Bachelor's degree or equivalent preferred.
• 2-3 years of hands-on Level 1/2 IT support in an international organisation.
• Experience with Windows 11, macOS and hardware from Dell/HP/Lenovo.
• Familiar with Microsoft admin tools: Intune, Entra ID, Active Directory, Azure, Exchange Admin, Teams Admin, Teams Rooms.
• Knowledge of VMware vCenter, Infoblox DDI, Windows Server, SQL Server.
• Experience with ServiceNow or TeamViewer Tensor is advantageous.

Responsibilities

• Provide Level 1 and Level 2 IT support across hardware, software, OS, applications and network connectivity.
• Install, configure and replace PCs; support device refreshes via Windows Autopilot; troubleshoot printers and room equipment.
• Manage user accounts during onboarding and offboarding; adjust permissions and access per policy.
• Troubleshoot networking using Cisco switches and wireless APs.
• Collaborate with regional/global IT teams on incidents and enterprise rollouts.

Skills

Windows 11

macOS

Dell hardware

HP hardware

Lenovo hardware

Intune

Entra ID

Active Directory

Azure

Exchange Admin

Teams Admin

Teams Rooms

VMware vCenter

Infoblox DDI

Windows Server

SQL Server

ServiceNow

TeamViewer Tensor

Education

Diploma

Bachelor's degree

Tools

Windows Autopilot

Job description

RecruitFirst is seeking an IT Support Specialist to provide hands-on Level 1/2 support across Singapore, Malaysia, Thailand and Vietnam, with regional APAC coverage. You will resolve daily IT issues, manage user access, and help roll out enterprise IT projects across markets.

The role requires 2-3 years of experience in a multinational environment, familiarity with Microsoft tools, and hardware support across major OEMs.