IT Support Engineer (L1/L2) | APAC | 12-Month Contract

RecruitFirst; Singapore; On-site; SGD 45,000 - 61,000; Full time

Job summary

RecruitFirst is seeking an IT Support Specialist to provide hands-on Level 1/2 support across Singapore, Malaysia, Thailand and Vietnam, with regional APAC coverage. You will resolve daily IT issues, manage user access, and help roll out enterprise IT projects across markets.

The role requires 2-3 years of experience in a multinational environment, familiarity with Microsoft tools, and hardware support across major OEMs.

Qualifications

• Minimum Diploma; Bachelor's degree or equivalent preferred.
• 2-3 years of hands-on Level 1/2 IT support in an international organisation.
• Experience with Windows 11, macOS and hardware from Dell/HP/Lenovo.
• Familiar with Microsoft admin tools: Intune, Entra ID, Active Directory, Azure, Exchange Admin, Teams Admin, Teams Rooms.
• Knowledge of VMware vCenter, Infoblox DDI, Windows Server, SQL Server.
• Experience with ServiceNow or TeamViewer Tensor is advantageous.

Responsibilities

• Provide Level 1 and Level 2 IT support across hardware, software, OS, applications and network connectivity.
• Install, configure and replace PCs; support device refreshes via Windows Autopilot; troubleshoot printers and room equipment.
• Manage user accounts during onboarding and offboarding; adjust permissions and access per policy.
• Troubleshoot networking using Cisco switches and wireless APs.
• Collaborate with regional/global IT teams on incidents and enterprise rollouts.

Skills

Windows 11

macOS

Dell hardware

HP hardware

Lenovo hardware

Intune

Entra ID

Active Directory

Azure

Exchange Admin

Teams Admin

Teams Rooms

VMware vCenter

Infoblox DDI

Windows Server

SQL Server

ServiceNow

TeamViewer Tensor

Education

Diploma

Bachelor's degree

Tools

Windows Autopilot

Job description

Position Details

• Salary: $4,000-$5,500/month, depending on experience, plus a 1-month completion bonus

• Contract: 12 months, with potential conversion to permanent employment subject to business needs

• Location: Near one-north MRT; shuttle service from one-north and Buona Vista MRT

• Working hours: Monday-Friday, 9am-6pm, on-site five days a week

About the Role

Join a regional IT team providing hands-on support to users in Singapore, Malaysia, Thailand and Vietnam, with additional coverage across APAC. You'll resolve day-to-day technical issues, manage user access and help roll out enterprise IT projects across multiple markets.

Key Responsibilities

• Provide Level 1 and Level 2 support across hardware, software, operating systems, applications and network connectivity.

• Install, configure and replace PCs; support device refreshes through Windows Autopilot and troubleshoot printers, copiers, meeting room equipment and door access systems.

• Manage user accounts throughout onboarding and offboarding, including account creation, permission changes and access removal in line with global IT policies.

• Troubleshoot networking issues involving Cisco switches and wireless access points.

• Collaborate with regional and global IT colleagues on incident resolution and enterprise project rollouts.

Requirements

• Minimum Diploma; Bachelor's degree or equivalent preferred.

• 2-3 years of relevant experience in an international organisation with regional operations, including hands-on Level 1 and Level 2 support.

• Experience supporting Windows 11, macOS and Dell, HP or Lenovo hardware.

• Experience with Microsoft administration tools such as Intune, Entra ID, Active Directory, Azure, Exchange Admin, Teams Admin and Teams Rooms.

• Familiarity with infrastructure technologies such as VMware vCenter, Infoblox DDI, Windows Server and Microsoft SQL Server.

• Strong analytical, troubleshooting and communication skills, with a collaborative approach to user support.

• Experience with ServiceNow or TeamViewer Tensor is advantageous.

Occasional work during US business hours may be required to support major global IT incidents. If regional travel is needed, trips are typically 1-3 days, mainly to Thailand or Malaysia.