Regional IT Helpdesk & Endpoint Support Engineer

NOVAGATE CLOUD PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NOVAGATE CLOUD PTE. LTD. is seeking a proactive IT Helpdesk Engineer to provide first and second-level technical support to internal users across regions. You will diagnose and resolve hardware, software, network and cloud-related issues with strong troubleshooting and clear communication.

The role supports a regional user base across multiple countries and time zones, with experience in Microsoft technologies, cloud services, endpoint management and IT service management being highly desirable.

Qualifications

• Experience providing Level 1 and Level 2 IT support via phone, email, and remote access.
• Familiarity with desktop, laptop, mobile devices, printers and peripherals.
• Knowledge of Windows, macOS and productivity applications.
• Experience coordinating with regional IT teams and vendors.

Responsibilities

• Provide Level 1 and Level 2 technical support via phone, email, remote access etc.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues.
• Support Microsoft Windows, Apple operating systems and Microsoft, Acrobat applications etc.
• Manage and maintain company Email
• Coordinate with local vendors and regional IT teams for onsite support where required.
• Participate in system maintenance, patching, and software updates.
• Install, configure, and maintain desktops, laptops, mobile devices, and printers.
• Deploy operating system images and software packages.
• Manage hardware inventory and IT asset records.
• Perform workstation setup for new employees and office relocations.
• Perform basic troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
• Assist with firewall, antivirus, and endpoint security solutions.
• Ensure compliance with IT security policies and procedures.
• Report security incidents and vulnerabilities promptly.

Skills

Troubleshooting

Communication

Regional support

IT support

Tools

Microsoft technologies

Cloud services

Endpoint management

IT service management

Job description

NOVAGATE CLOUD PTE. LTD. is seeking a proactive IT Helpdesk Engineer to provide first and second-level technical support to internal users across regions. You will diagnose and resolve hardware, software, network and cloud-related issues with strong troubleshooting and clear communication.

The role supports a regional user base across multiple countries and time zones, with experience in Microsoft technologies, cloud services, endpoint management and IT service management being highly desirable.