IT Helpdesk Engineer (Regional Support)

NOVAGATE CLOUD PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NOVAGATE CLOUD PTE. LTD. is seeking a proactive IT Helpdesk Engineer to provide first and second-level technical support to internal users across regions. You will diagnose and resolve hardware, software, network and cloud-related issues with strong troubleshooting and clear communication.

The role supports a regional user base across multiple countries and time zones, with experience in Microsoft technologies, cloud services, endpoint management and IT service management being highly desirable.

Qualifications

• Experience providing Level 1 and Level 2 IT support via phone, email, and remote access.
• Familiarity with desktop, laptop, mobile devices, printers and peripherals.
• Knowledge of Windows, macOS and productivity applications.
• Experience coordinating with regional IT teams and vendors.

Responsibilities

• Provide Level 1 and Level 2 technical support via phone, email, remote access etc.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues.
• Support Microsoft Windows, Apple operating systems and Microsoft, Acrobat applications etc.
• Manage and maintain company Email
• Coordinate with local vendors and regional IT teams for onsite support where required.
• Participate in system maintenance, patching, and software updates.
• Install, configure, and maintain desktops, laptops, mobile devices, and printers.
• Deploy operating system images and software packages.
• Manage hardware inventory and IT asset records.
• Perform workstation setup for new employees and office relocations.
• Perform basic troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
• Assist with firewall, antivirus, and endpoint security solutions.
• Ensure compliance with IT security policies and procedures.
• Report security incidents and vulnerabilities promptly.

Skills

Troubleshooting

Communication

Regional support

IT support

Tools

Microsoft technologies

Cloud services

Endpoint management

IT service management

Job description

Job Summary

We are seeking a proactive IT Helpdesk Engineer to providefirst and second-level technical support to internal users across the regions.The successful candidate will be responsible for diagnosing and resolvinghardware, software, network, and cloud-related issues.

The role requires strong troubleshooting skills, excellent communication, and the ability to support a regional user base across multiple countries and time zones. Experience in Microsoft technologies, cloud services, endpoint management, and IT service management is highly desirable.

IT Helpdesk & Technical Support

• Provide Level 1 and Level 2 technical support via phone, email, remote access etc.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues.
• Support Microsoft Windows, Apple operating systems and Microsoft, Acrobat applications etc.
• Manage and maintain company Email

• Coordinate with local vendors and regional IT teams for onsite support where required.
• Participate in system maintenance, patching, and software updates.

Endpoint & Device Management

• Install, configure, and maintain desktops, laptops, mobile devices, and printers.
• Deploy operating system images and software packages.
• Manage hardware inventory and IT asset records.
• Perform workstation setup for new employees and office relocations.

Network & Security Support

• Perform basic troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
• Assist with firewall, antivirus, and endpoint security solutions.
• Ensure compliance with IT security policies and procedures.
• Report security incidents and vulnerabilities promptly.