Remote IT Helpdesk Tech — Tier 1

Coinscapture; Singapore; Remote; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Flexibility

Innovative culture

Impactful AI projects

International environment

Job summary

Nebius is seeking a reliable Tier 1 Help Desk Technician for remote work in Singapore. You will handle first-level IT support for hardware, software, and basic networking issues, while documenting solutions and maintaining asset records.

Ideal candidates have 4+ years in IT support, strong knowledge of Azure, M365, and MDM, and hands-on Jira/Slack experience. Join an AI-focused, international team with growth opportunities.

Qualifications

• 4+ years of IT customer support experience in a service desk environment.
• Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365, networking, and MDM administration.
• Hands-on experience with Jira or comparable service management systems.
• Strong documentation and knowledge-base writing skills.
• Customer-first mindset with ability to work independently and manage a busy workload.

Responsibilities

• Serve as the first point of contact for users via in-person, messaging, ticketing, or email.
• Log, categorize, and prioritize support requests in the ticketing system.
• Troubleshoot and resolve hardware, software, and basic network issues.
• Assist with user account creation, password resets, and access permissions.
• Install, configure, and maintain endpoints and software applications.
• Escalate complex issues to Tier 2/3 with timely updates.
• Maintain asset inventory and support onboarding/offboarding tasks.

Skills

IT support

Azure

Microsoft 365

Networking basics

MDM administration

KB writing

Jira

Slack

Zoom

Customer mindset

Organizational skills

Tools

Slack

Jira

Zoom

Job description

Nebius is seeking a reliable Tier 1 Help Desk Technician for remote work in Singapore. You will handle first-level IT support for hardware, software, and basic networking issues, while documenting solutions and maintaining asset records.

Ideal candidates have 4+ years in IT support, strong knowledge of Azure, M365, and MDM, and hands-on Jira/Slack experience. Join an AI-focused, international team with growth opportunities.