IT Administrator

NPI SOLUTIONS (SINGAPORE) (PTE.) LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

NPI SOLUTIONS (SINGAPORE) (PTE.) LTD. is seeking an IT Infrastructure and Security Lead to manage mission-critical IT systems for local and overseas users.

You will collaborate with Global IT to align standards and drive regional IT initiatives, ensuring reliable performance and user support. The role requires strong Windows Server, Active Directory, and Microsoft 365 expertise, along with fluent English and Chinese communication.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum of 3 years’ experience supporting mission-critical IT infrastructure.
• Knowledge of Microsoft Windows Desktop, Windows Server, Active Directory, Group Policies, Hyper‑V, and Microsoft 365.
• Strong experience with system management tools, logical file systems, and client/server environments.
• Ability to communicate technical issues clearly in English and Chinese to non-technical stakeholders.

Responsibilities

• Ensure backup schedules run reliably and monitor cybersecurity to safeguard systems.
• Administer endpoint devices using RMM tools and provide IT support to local/overseas users.
• Collaborate with Global IT to oversee regional projects and align local IT practices with global standards.
• Respond to user requests and resolve tickets within KPIs; monitor network connectivity.
• Set up VPN access and manage NAS and RDS for remote work.
• Assist with hardware upgrades, OS updates, patching, and firmware upgrades.
• Raise purchase requisitions and coordinate software procurement with Global IT.
• Manage IT asset inventory and network devices (routers, printers, switches).
• Configure email accounts and Office 365 for new hires; map shared folders in NAS/AD.
• Configure browsers/tablets for remote desktop and offboarding processes.

Skills

English and Chinese communication

Education

Diploma/Degree in IT or CS

Tools

Microsoft Windows

Windows Server

Active Directory

Group Policies

Hyper-V

Microsoft 365

Job description

Company Overview

NPI SOLUTIONS (SINGAPORE) (PTE.) LTD. supports Asia Pacific customers with advanced manufacturing and local service. The company focuses on box build, cable harness manufacturing, and streamlining production and warehouse operations.

Job Summary

Manage and support mission-critical IT infrastructure and cybersecurity for local and overseas users. Collaborate with Global IT to align standards and oversee regional IT initiatives, ensuring reliable system performance and user support.

Responsibilities

• Ensure all backup schedules run reliably to protect data integrity, manage and monitor cybersecurity infrastructure to safeguard company systems
• Administer endpoint devices using Remote Monitoring and Management (RMM) tools, provide timely IT support to local and overseas users, resolving issues efficiently
• Collaborate with Global IT to oversee regional projects and align local IT practices with global ITGC standards
• Respond promptly to user support requests and resolve support tickets within KPIs, monitor and maintain network infrastructure to ensure continuous connectivity
• Set up Virtual Private Network (VPN) access for users to enable secure remote connections, manage access permissions to Network Attached Storage (NAS) systems, administer Remote Desktop Services (RDS) for local users to facilitate remote work
• Assist with technology refreshes including hardware upgrades, operating system updates, patching, and firmware upgrades, deploy application upgrades and fixes on managed infrastructure to maintain system functionality
• Raise purchase requisitions and coordinate with Global IT for end-user software procurement, manage IT asset inventory including devices and equipment, administer network devices such as routers, printers, and switches to maintain operational efficiency
• Coordinate with HR and Global IT to create email accounts and configure devices for new hires, set up Office 365 applications and configure user access in NAS or Active Directory, including shared folder mapping
• Configure web browsers and tablets for remote desktop applications and operator work instructions, support offboarding processes by disabling email and RDS accounts, resetting devices, and removing access rights on NAS or Active Directory

Required competencies and certifications

• Diploma or Degree in Information Technology, Computer Science, or any related field
• Minimum of 3 years’ experience supporting mission-critical IT infrastructure
• Knowledge of Microsoft Windows Desktop, Windows Server, Active Directory, Group Policies, Hyper‑V, and Microsoft 365
• Strong experience with system management tools, logical file systems, and client/server environments
• Ability to communicate technical issues clearly in English and Chinese to non-technical stakeholders