Regional Data Centre Governance & Audit Manager

JAC Recruitment; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

Regional project exposure

Job summary

JAC Recruitment is seeking an experienced Manager, Service Assurance to drive governance, audits, and process excellence across regional data centre operations. You will partner with regional stakeholders to review processes, ensure compliance, and strengthen governance frameworks.

The role covers ITIL-based incident, change, and problem management, plus continuous improvement and stakeholder management. Strong analytical mindset and communication skills are essential.

Qualifications

• 6+ years of experience in data centre operations, IT operations, IT audit, service assurance, or process governance.
• Strong knowledge of ITIL processes, audit methodologies, governance, and compliance practices.
• Proven ability to independently conduct audits, reviews, and operational assessments.
• Excellent communication and stakeholder management skills.
• Ability to work independently within a lean and collaborative team environment.

Responsibilities

• Lead and execute independent audits of operational processes and controls across regional data centres.
• Assess compliance with operating procedures, governance standards, and service management practices.
• Identify process gaps, risks, and areas of non-compliance; deliver findings and recommendations.
• Develop and maintain operational governance frameworks and drive standardization across regions.
• Promote best practices and operational excellence initiatives.
• Partner with operations, audit, and leadership teams across the region to support governance programs.
• Oversee ITIL-based processes (Incident, Change, Problem Management) and monitor service performance against standards.

Skills

Data Centre Operations

IT Operations

IT Audit

Service Assurance

Process Governance

ITIL

Audit Methodologies

Stakeholder Management

Analytical Thinking

Communication Skills

Job description

JAC Recruitment is seeking an experienced Manager, Service Assurance to drive governance, audits, and process excellence across regional data centre operations. You will partner with regional stakeholders to review processes, ensure compliance, and strengthen governance frameworks.

The role covers ITIL-based incident, change, and problem management, plus continuous improvement and stakeholder management. Strong analytical mindset and communication skills are essential.