Technical Governance Manager (Data Centre)

JAC Recruitment; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

Regional project exposure

Job summary

JAC Recruitment is seeking an experienced Manager, Service Assurance to drive governance, audits, and process excellence across regional data centre operations. You will partner with regional stakeholders to review processes, ensure compliance, and strengthen governance frameworks.

The role covers ITIL-based incident, change, and problem management, plus continuous improvement and stakeholder management. Strong analytical mindset and communication skills are essential.

Qualifications

• 6+ years of experience in data centre operations, IT operations, IT audit, service assurance, or process governance.
• Strong knowledge of ITIL processes, audit methodologies, governance, and compliance practices.
• Proven ability to independently conduct audits, reviews, and operational assessments.
• Excellent communication and stakeholder management skills.
• Ability to work independently within a lean and collaborative team environment.

Responsibilities

• Lead and execute independent audits of operational processes and controls across regional data centres.
• Assess compliance with operating procedures, governance standards, and service management practices.
• Identify process gaps, risks, and areas of non-compliance; deliver findings and recommendations.
• Develop and maintain operational governance frameworks and drive standardization across regions.
• Promote best practices and operational excellence initiatives.
• Partner with operations, audit, and leadership teams across the region to support governance programs.
• Oversee ITIL-based processes (Incident, Change, Problem Management) and monitor service performance against standards.

Skills

Data Centre Operations

IT Operations

IT Audit

Service Assurance

Process Governance

ITIL

Audit Methodologies

Stakeholder Management

Analytical Thinking

Communication Skills

Job description

We are seeking an experienced Manager, Service Assurance to drive operational governance, audit, and process excellence across regional data centre operations. This role is ideal for a professional with a strong background in IT operations, service assurance, audit, and process governance who is passionate about improving operational quality and ensuring consistent standards across multiple locations.
Working closely with regional stakeholders, you will lead operational reviews, assess compliance with established processes, identify improvement opportunities, and help strengthen governance frameworks across the organization.

Audit & Compliance

• Lead and execute independent audits of operational processes and controls.
• Assess compliance with operating procedures, governance standards, and service management practices.
• Identify process gaps, risks, and areas of non-compliance.
• Prepare audit findings and recommendations for senior stakeholders.

Process Governance & Service Assurance

• Develop and maintain operational governance frameworks.
• Drive process standardization and consistency across regional teams.
• Establish and enhance policies, procedures, and operational controls.
• Promote best practices and operational excellence initiatives.

Continuous Improvement

• Review existing workflows and identify opportunities for optimization.
• Implement process improvement initiatives that enhance efficiency and service quality.
• Foster a culture of continuous improvement and operational discipline.

Stakeholder Management

• Partner with operations, audit, and leadership teams across the region.
• Support cross-functional initiatives and governance programs.
• Provide guidance on operational standards, controls, and compliance requirements.

IT Service Management

• Ensure effective adoption of ITIL-based processes, including:
• Incident Management
• Change Management
• Problem Management
• Monitor process effectiveness and service performance against agreed standards.

Requirements

• 6+ years of experience in one or more of the following areas:
• Data Centre Operations
• IT Operations
• IT Audit
• Service Assurance
• Process Governance
• Proven ability to independently conduct audits, reviews, and operational assessments.
• Strong knowledge of ITIL processes, audit methodologies, governance, and compliance practices.
• Experience driving process improvement, operational excellence, or quality initiatives.
• Excellent communication and stakeholder management skills.
• Strong analytical mindset with exceptional attention to detail.
• Ability to work independently within a lean and collaborative team environment.

Preferred qualifications

• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Exposure to regional or multinational operations environments.
• Additional language skills such as Japanese, Korean, or Bahasa.

What you'll gain

• Opportunity to influence operational governance and best practices across a regional footprint.
• Exposure to senior leadership and cross-functional stakeholders.
• A role focused on strategic process improvement, audit, and operational excellence.
• Hybrid work arrangement and regional project exposure.