Service Assurance Manager

5 STONES HRM PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

5 STONES HRM PTE. LTD. is seeking a Regional Service Assurance Manager to lead audits and strengthen ISMS/BCMS/SMS across data centre operations in Singapore and nearby regions.

The role requires ISO auditor certification, strong analytical and cross-cultural communication skills, and willingness to travel to Southeast Asia multiple times per year.

Qualifications

• Degree or Diploma in IT, Mechanical & Electrical Engineering, or a related field.
• Minimum 6 years of relevant experience, including at least 3 years in a Data Centre environment.
• Experience in data centre or critical environment operations and ITSM processes.
• ISO Lead/Internal Auditor certification with hands-on audit experience.
• Familiarity with ISMS, BCMS, SMS frameworks and ITSM/operations support tools.

Responsibilities

• Plan, schedule, and conduct internal audits for ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001; prepare audit reports and follow up with auditees to close findings.
• Plan, schedule, and complete external audits by engaging certification bodies to achieve and maintain ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001 certifications.
• Monitor and review operations processes, including incident and change management to drive continuous improvement of key KPIs.
• Monitor the effectiveness of physical security controls and operations to maintain and enhance overall sites security posture.
• Support the setup and maintenance of ISMS, BCMS, and SMS management systems.
• Contribute to the documentation of key operational policies, processes, manuals, SOPs to drive alignment and consistency across countries.
• Support the automation of operational processes and performance reporting using IT tools and systems.
• Provide training and coaching to the data centre operations teams and auditees on audit requirements and processes.
• Support all service assurance-related activities, initiatives, and projects.

Skills

Analytical skills

Cross-cultural communication

Audit leadership

Education

Degree/Diploma in IT/ME Engineering

Job description

Job Title

Regional service assurance manager

Occupation

AUDIT MANAGER

Job Description & Requirements

Key Duties and Responsibilities

• Plan, schedule, and conduct internal audits for ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001 standards, prepare audit reports and follow up with auditees to close findings.
• Plan, schedule, and complete external audits by engaging certification bodies to achieve and maintain ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001 certifications.
• Monitor and review operations processes, including incident and change management to drive continuous improvement of key KPIs.
• Monitor the effectiveness of physical security controls and operations to maintain and enhance overall sites security posture.
• Support the setup and maintenance of ISMS, BCMS, and SMS management systems.
• Contribute to the documentation of key operational policies, processes, manuals, SOPs to drive alignment and consistency across countries.
• Support the automation of operational processes and performance reporting using appropriate IT tools and systems.
• Provide training and coaching to the data centre operations teams and auditees on audit requirements and processes.
• Support all service assurance-related activities, initiatives, and projects.
• Any other tasks as assigned by the Management

Requirements

• Degree or Diploma in IT, Mechanical & Electrical Engineering, or a related field.
• Minimum 6 years of relevant experience, including at least 3 years in a Data Centre environment.
• Experience in data centre or critical environment operations (e.g., M&E facilities, security operations) and ITSM processes (incident, change, problem management).
• ISO Lead/Internal Auditor certification (ISO 27001, 22301, 20000-1, or 50001) with hands-on audit and certification experience.
• Familiarity with ISMS, BCMS, SMS frameworks and ITSM/operations support tools.
• Strong analytical, problem-solving, and cross-cultural communication skills; bilingual in English and an additional Southeast Asian language is preferred because the role requires candidates to travel to Southeast Asia and work closely with the local professionals during work related matters.
• Self-driven with strong attention to detail and the ability to deliver results with minimal supervision.
• willingness to travel a few times a year