Regional 2nd-Level Desktop & Infra Lead

MCITS TECHNOLOGIES PTE. LTD.; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

MCITS Technologies Pte. Ltd. is seeking a regional 2nd-level desktop and infrastructure support lead to own the Asia operations.

You will ensure secure and available services while coordinating with Europe, Asia and Head Office, with on-site work at Jurong or CBD in Singapore. You will drive resilience, security and automation in a regulated financial services setting, guiding service desks, monitoring production and delivering MIS reports.

Qualifications

• Degree, or equivalent experience.
• Experience supporting desktop and infrastructure in a banking or other regulated financial services environment.
• Solid 2nd-level support background across Windows servers and workstations.
• Day-to-day endpoint configuration and troubleshooting.
• Active Directory and its supporting services (DNS, DHCP, GPO, DFS).
• Microsoft 365 and Intune.
• Endpoint management with SCCM and/or Ivanti.
• Vulnerability management and security incident response.
• PowerShell scripting for platform management and automation.

Responsabilités

• Provide 2nd-level desktop and infrastructure support to Asia users.
• Own and resolve all escalations from the Asia Service Desk.
• Oversee Service Desk performance and drive continual improvement.
• Monitor the production environment daily, and fix issues before users notice them.
• Administer enterprise monitoring and deployment systems.
• Take part in or lead regional projects and ad-hoc initiatives, on time and to quality.
• Find efficiency gains and automate repeatable work, using PowerShell.
• Flag risks early and bring constructive solutions, not just problems.
• Coordinate the annual IT Disaster Recovery exercises across London, Asia and Head Office.
• Make sure all required applications are in scope, and that Asia testers have the access and test cases they need.
• Deliver accurate, timely MIS and ad-hoc reports for IT and business stakeholders.
• Build strong working relationships across the region and support IS&O colleagues globally.

Connaissances

Windows servers

Workstations

Active Directory

PowerShell

Microsoft 365

Intune

SCCM

Ivanti

Vulnerability management

Security incident response

Formation

Degree or equivalent experience

Outils

Citrix XenApp

VMware vSphere

NetBackup

Description du poste

MCITS Technologies Pte. Ltd. is seeking a regional 2nd-level desktop and infrastructure support lead to own the Asia operations.

You will ensure secure and available services while coordinating with Europe, Asia and Head Office, with on-site work at Jurong or CBD in Singapore. You will drive resilience, security and automation in a regulated financial services setting, guiding service desks, monitoring production and delivering MIS reports.