Recruitment & Customer Support Assistant

oAho; Singapore; Hybrid; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Flexible working arrangements

Training opportunities

Wellness programmes

Career progression

Job summary

oAho is seeking a Recruitment & Customer Support Assistant in a hybrid Singapore-based role. You will support both recruitment activities and client account management, liaising with candidates and clients to ensure smooth hiring processes and high-quality service.

The role emphasizes CRM usage, strong communication, and diligent record-keeping within a fast-paced team environment. Flexible working arrangements are available to support work-life balance.

Qualifications

• Proven experience in a customer support, account management, or recruitment administration role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal stakeholders
• Strong organisational and time management abilities, capable of managing multiple priorities effectively
• Proficiency with CRM systems and Microsoft Office Suite (Word, Excel, Outlook)
• A customer-focused mindset with genuine enthusiasm for providing high-quality service
• Attention to detail and accuracy in data entry and record-keeping
• Ability to work independently and as part of a team in a fast-paced environment
• Familiarity with recruitment processes or account management is highly desirable but not essential if you demonstrate strong transferable skills
• A proactive approach to problem-solving and continuous improvement

Responsibilities

• Support the recruitment process by screening applications, coordinating interviews, and liaising with candidates throughout the hiring pipeline
• Provide exceptional customer support to existing clients, responding to enquiries promptly and professionally
• Maintain accurate records of client interactions, account details, and customer feedback in our CRM systems
• Assist with onboarding new clients, ensuring smooth transitions and clear communication of service expectations
• Support account managers with administrative tasks including scheduling, documentation, and follow-up communications
• Identify and elevate customer issues to appropriate team members, ensuring timely resolution
• Contribute to customer satisfaction initiatives and help gather feedback to improve our service offering
• Assist with recruitment-related administrative duties such as job posting, candidate database management, and interview coordination

Skills

Recruitment & CSR

Customer support

CRM familiarity

Communication skills

Organisational skills

MS Office

Teamwork

Tools

CRM systems

Microsoft Office

Job description

About the role

oAho is seeking a Recruitment & Customer Support Assistant to join our growing team in the Somerset Central Region. This is a full-time position that sits at the intersection of recruitment and customer relationship management, playing a vital role in supporting our account management operations. As a key member of our team, you will contribute directly to building and maintaining strong client relationships whilst supporting the recruitment process to ensure we attract and retain top talent. This hybrid role offers the opportunity to work across both customer-facing and internal recruitment functions, making you instrumental in enhancing our service delivery and company growth.

Key responsibilities

• Support the recruitment process by screening applications, coordinating interviews, and liaising with candidates throughout the hiring pipeline

• Provide exceptional customer support to existing clients, responding to enquiries promptly and professionally

• Maintain accurate records of client interactions, account details, and customer feedback in our CRM systems

• Assist with onboarding new clients, ensuring smooth transitions and clear communication of service expectations

• Support account managers with administrative tasks including scheduling, documentation, and follow-up communications

• Identify and elevate customer issues to appropriate team members, ensuring timely resolution

• Contribute to customer satisfaction initiatives and help gather feedback to improve our service offering

• Assist with recruitment-related administrative duties such as job posting, candidate database management, and interview coordination

What we're looking for

• Proven experience in a customer support, account management, or recruitment administration role

• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal stakeholders

• Strong organisational and time management abilities, capable of managing multiple priorities effectively

• Proficiency with CRM systems and Microsoft Office Suite (Word, Excel, Outlook)

• A customer-focused mindset with genuine enthusiasm for providing high-quality service

• Attention to detail and accuracy in data entry and record-keeping

• Ability to work independently and as part of a team in a fast-paced environment

• Familiarity with recruitment processes or account management is highly desirable but not essential if you demonstrate strong transferable skills

• A proactive approach to problem-solving and continuous improvement

What we offer

oAho is committed to creating a supportive and rewarding workplace where our employees can thrive. We offer competitive remuneration packages, opportunities for professional development and career progression, and a collaborative team environment where your contributions are valued. We recognise the importance of work-life balance and offer flexible working arrangements where possible. Our team benefits include ongoing training opportunities, access to wellness programmes, and an inclusive company culture that promotes employee wellbeing and engagement.

We welcome applications from candidates of all backgrounds and actively encourage applications from underrepresented groups in our industry. If you require any adjustments or alternative formats during the recruitment process, please do not hesitate to contact us.

About us

oAho is a dynamic and forward-thinking company specialising in Account & Relationship Management within the sales sector. We are dedicated to building lasting partnerships with our clients and delivering exceptional service at every touchpoint. Our mission is to support businesses in achieving their growth objectives through strategic account management, innovative solutions, and a talented team that truly understands our clients' needs. We pride ourselves on our collaborative culture, commitment to excellence, and investment in our people. Joining oAho means becoming part of a team that values integrity, professionalism, and mutual success.