Customer Project & Services

oAho; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Salary package

Professional development

Flexible work

Health & wellness

Inclusive culture

Job summary

oAho in Singapore seeks a Customer Project & Services professional to lead end-to-end client projects within brand management. You will coordinate cross-functional teams, manage timelines and budgets, and liaise with clients to ensure outcomes align with brand standards.

The role emphasizes proactive problem solving, strong communication, and the ability to balance multiple initiatives while delivering high-quality service.

Qualifications

• Proven experience in project management within marketing, communications or brand management
• Excellent organisational skills with ability to manage multiple projects and meet deadlines
• Strong communication abilities with clients and internal stakeholders
• Proven ability to manage client relationships and deliver high-quality service

Responsibilities

• Managing end-to-end customer projects, including planning, coordination and execution across all project phases
• Serving as the primary point of contact for assigned clients, ensuring clear communication and regular updates on project progress
• Developing and maintaining detailed project timelines, budgets and resource allocation plans
• Coordinating cross-functional teams to deliver brand management services that meet or exceed client expectations
• Identifying potential risks and issues within projects and implementing proactive solutions
• Collecting and analysing customer feedback to continuously improve our service offerings
• Preparing comprehensive project reports and performance metrics for client review
• Building and nurturing long-term client relationships through exceptional service delivery and strategic account management
• Liaising with internal teams to ensure brand guidelines and standards are consistently applied across all deliverables
• Supporting the development of proposals and service documentation for prospective clients

Skills

Project management

Client communication

Brand management

Organizational skills

Cross-functional teamwork

Problem solving

Job description

About us

oAho is a dynamic and innovative organisation operating within the marketing and communications sector, with a specialisation in brand management. We are committed to delivering exceptional service and building strong, lasting relationships with our customers. Our team is passionate about creating meaningful connections between brands and their audiences, and we pride ourselves on our collaborative, forward-thinking approach to business.

About the role

We are seeking a Customer Project & Services professional to join our team on a full-time basis in the Somerset Central Region. This is a strategic position that sits at the heart of our customer operations, bridging the gap between our brand management services and our valued clients. You will be responsible for overseeing customer projects from inception through to completion, ensuring that every engagement reflects our commitment to excellence and customer satisfaction. This role is integral to maintaining and enhancing our reputation within the brand management industry, whilst directly contributing to the success of our clients' marketing initiatives.

Key responsibilities

• Managing end-to-end customer projects, including planning, coordination and execution across all project phases
• Serving as the primary point of contact for assigned clients, ensuring clear communication and regular updates on project progress
• Developing and maintaining detailed project timelines, budgets and resource allocation plans
• Coordinating cross-functional teams to deliver brand management services that meet or exceed client expectations
• Identifying potential risks and issues within projects and implementing proactive solutions
• Collecting and analysing customer feedback to continuously improve our service offerings
• Preparing comprehensive project reports and performance metrics for client review
• Building and nurturing long-term client relationships through exceptional service delivery and strategic account management
• Liaising with internal teams to ensure brand guidelines and standards are consistently applied across all deliverables
• Supporting the development of proposals and service documentation for prospective clients

What we're looking for

• Proven experience in project management within a marketing, communications or brand management environment
• Excellent organisational skills with the ability to manage multiple projects simultaneously and meet deadlines
• Strong communication abilities, both written and verbal, with the capacity to engage effectively with clients and internal stakeholders
• Demonstrated proficiency in managing client relationships and delivering outstanding customer service

• A solid understanding of brand management principles and marketing communications practices
• Problem‑solving capabilities with a proactive and solutions‑focused mindset
• Attention to detail and commitment to delivering high‑quality work consistently
• Ability to work collaboratively within a team environment whilst also managing responsibilities independently

• Previous experience in a customer‑facing role within the marketing or communications sector (preferred)

What we offer

We believe in supporting our employees' professional growth and personal wellbeing. We offer a competitive salary package commensurate with experience, alongside a range of benefits designed to support you both in and out of the workplace. These include opportunities for ongoing professional development and training, flexible working arrangements where possible, and a supportive team environment that values collaboration and innovation. We are committed to maintaining a healthy work‑life balance and encourage our employees to bring their best selves to work each day. Additionally, we provide access to health and wellness initiatives and foster a culture of inclusivity where every team member is valued and respected.