Hybrid Recruitment & Client Support Specialist

oAho; Singapore; Hybrid; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Flexible working arrangements

Training opportunities

Wellness programmes

Career progression

Job summary

oAho is seeking a Recruitment & Customer Support Assistant in a hybrid Singapore-based role. You will support both recruitment activities and client account management, liaising with candidates and clients to ensure smooth hiring processes and high-quality service.

The role emphasizes CRM usage, strong communication, and diligent record-keeping within a fast-paced team environment. Flexible working arrangements are available to support work-life balance.

Qualifications

• Proven experience in a customer support, account management, or recruitment administration role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal stakeholders
• Strong organisational and time management abilities, capable of managing multiple priorities effectively
• Proficiency with CRM systems and Microsoft Office Suite (Word, Excel, Outlook)
• A customer-focused mindset with genuine enthusiasm for providing high-quality service
• Attention to detail and accuracy in data entry and record-keeping
• Ability to work independently and as part of a team in a fast-paced environment
• Familiarity with recruitment processes or account management is highly desirable but not essential if you demonstrate strong transferable skills
• A proactive approach to problem-solving and continuous improvement

Responsibilities

• Support the recruitment process by screening applications, coordinating interviews, and liaising with candidates throughout the hiring pipeline
• Provide exceptional customer support to existing clients, responding to enquiries promptly and professionally
• Maintain accurate records of client interactions, account details, and customer feedback in our CRM systems
• Assist with onboarding new clients, ensuring smooth transitions and clear communication of service expectations
• Support account managers with administrative tasks including scheduling, documentation, and follow-up communications
• Identify and elevate customer issues to appropriate team members, ensuring timely resolution
• Contribute to customer satisfaction initiatives and help gather feedback to improve our service offering
• Assist with recruitment-related administrative duties such as job posting, candidate database management, and interview coordination

Skills

Recruitment & CSR

Customer support

CRM familiarity

Communication skills

Organisational skills

MS Office

Teamwork

Tools

CRM systems

Microsoft Office

Job description

oAho is seeking a Recruitment & Customer Support Assistant in a hybrid Singapore-based role. You will support both recruitment activities and client account management, liaising with candidates and clients to ensure smooth hiring processes and high-quality service.

The role emphasizes CRM usage, strong communication, and diligent record-keeping within a fast-paced team environment. Flexible working arrangements are available to support work-life balance.