Records Management & Admin Lead - Service Design Focus

IMD Info-communications Media Development Authority; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Infocomm Media Development Authority (IMDA) is seeking a Records Management professional to join the Workplace & Facilities Management team. You will drive corporate administration and records governance to support IMDA's transformation and growth, with an emphasis on user-friendly processes.

Your role will include developing policies, overseeing procurement, managing records lifecycle, and partnering with senior management to deliver compliant, efficient services.

Qualifications

• Tertiary qualification with at least 5 years of relevant experience in knowledge/records management.
• Experience applying service design thinking to improve services or processes for end users.
• Interest in employee experience and designing intuitive administrative services.
• Strong project and stakeholder management with ability to manage priorities.
• Excellent written and spoken communication to engage senior management.
• Ability to multi-task in a fast-paced environment.
• Enthusiastic, resilient, creative, and collaborative.

Responsibilities

• Develop and oversee operating and administrative policies for day-to-day office operations.
• Support procurement of corporate goods and services, managing requests and vendors.
• Oversee corporate and registry functions, manage meeting rooms and staff exit clearances.
• Administer mailroom, records storage, and dissemination of government circulars.
• Undertake additional administrative duties and projects as required.

Skills

Service design thinking

Journey mapping

User research

Process redesign

Stakeholder management

Communication skills

Education

Tertiary qualification in knowledge/records management

Job description

Infocomm Media Development Authority (IMDA) is seeking a Records Management professional to join the Workplace & Facilities Management team. You will drive corporate administration and records governance to support IMDA's transformation and growth, with an emphasis on user-friendly processes.

Your role will include developing policies, overseeing procurement, managing records lifecycle, and partnering with senior management to deliver compliant, efficient services.