Receptionist — Customer Care & Career Growth

M14 (FOURTEEN) PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Attractive salary scheme

Meal and transport allowance provided

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Various types of leave benefits

Career progression & development机会

Conducive working environment

Job summary

M14 (FOURTEEN) PTE. LTD. is seeking a friendly receptionist to join our team at company outlets in Singapore.

You will handle front desk duties, greet customers, answer calls, manage CRM data entry, and schedule appointments with accuracy and a professional attitude. The role requires good communication, basic computer skills, and a customer-oriented approach. Retail or service industry experience is an asset; weekends and public holidays may be required, with a friendly, client-focused work

Qualifications

• Prior experience in retail, customer service or telemarketing preferred.
• Able to commit to retail working hours including weekdays, weekends and public holidays.
• Excellent telephone etiquette and interpersonal skills.
• Strong data entry and CRM data management capabilities.
• Good communication and customer-oriented mindset.

Responsibilities

• Perform general receptionist and administrative duties.
• Perform data entry and maintain customer information using the CRM system.
• Ensure proper documentation, record-keeping and filing systems.
• Maintain telephone etiquette when handling calls.
• Book and confirm customer appointments via phone or SMS.
• Handle incoming and outgoing calls and route messages.
• Attend to customer enquiries and provide information on services.
• Manage and update customer appointment bookings accurately.
• Deliver excellent customer service and maintain a professional image.
• Guide and train new staff when required.
• Perform ad-hoc duties as assigned by Management.

Skills

Customer service

Communication skills

Data entry

Basic computer skills

Tools

CRM system

Job description

M14 (FOURTEEN) PTE. LTD. is seeking a friendly receptionist to join our team at company outlets in Singapore.

You will handle front desk duties, greet customers, answer calls, manage CRM data entry, and schedule appointments with accuracy and a professional attitude. The role requires good communication, basic computer skills, and a customer-oriented approach. Retail or service industry experience is an asset; weekends and public holidays may be required, with a friendly, client-focused work