Front Office & Customer Service Associate

YOUNG (YANG) TCMWELLNESS PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Salary scheme

Meal & transport allowance

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Leave benefits

Career progression

Work environment

Job summary

YOUNG (YANG) TCMWELLNESS PTE. LTD. in Singapore is seeking a friendly Receptionist to manage front desk duties at our company outlets.

You will be the first point of contact for clients, handle inquiries, and support daily administrative tasks. Responsibilities include CRM data entry, appointment scheduling by phone or SMS, documenting records, and ensuring a professional image at all times. The role requires weekday and weekend hours, basic computer skills, and excellent communication.

Qualifications

• Prior experience in retail, customer service or telemarketing will be an advantage.
• Able to commit to retail working hours on weekdays and weekends/public holidays.
• Weekdays: 10:45 AM - 9:00 PM
• Weekends & Public Holidays: 9:45 AM - 6:00 PM
• Cheerful, friendly and outgoing personality.
• Customer-oriented with a strong commitment to customer service.
• Basic computer skills are required.
• Good communication and interpersonal skills.

Responsibilities

• Perform general receptionist and administrative duties.
• Perform data entry and maintain customer information using the CRM system.
• Ensure proper documentation, record-keeping and filing systems are maintained.
• Maintain excellent telephone etiquette when handling customer and internal calls.
• Book and confirm customer appointments via phone calls and/or SMS.
• Handle incoming and outgoing calls, divert calls to the relevant departments and take messages when required.
• Attend to customer enquiries and provide accurate information about the Company's services and treatments.
• Manage and update customer appointment bookings accurately.
• Deliver excellent customer service and maintain a professional image at all times.
• Guide and train new staff members when required to support team development.
• Perform any other ad-hoc duties assigned by Management.

Skills

Retail experience

Customer service

Telemarketing

Job description

YOUNG (YANG) TCMWELLNESS PTE. LTD. in Singapore is seeking a friendly Receptionist to manage front desk duties at our company outlets.

You will be the first point of contact for clients, handle inquiries, and support daily administrative tasks. Responsibilities include CRM data entry, appointment scheduling by phone or SMS, documenting records, and ensuring a professional image at all times. The role requires weekday and weekend hours, basic computer skills, and excellent communication.