Receptionist in Singapore | Customer Service & Growth Perks

MEND TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 23,000 - 36,000; Full time

Benefits offered by this job

Attractive salary

Meal & transport allowance

Yearly bonus

Medical benefits

Insurance

Long service award

Leave benefits

Career progression

Conducive environment

Job summary

MEND TCM Wellness Pte. Ltd. invites a friendly receptionist to join our Singapore outlets. You will manage front-desk duties, handle calls, bookings, CRM data entry, and provide accurate information about our services and treatments.

We seek a customer-oriented individual with basic computer skills, good communication, and a neat, professional image. Weekday evenings, weekends and public holidays are required; training will be provided and opportunities for growth exist within the team.

Qualifications

• Prior experience in retail, customer service or telemarketing will be an advantage.
• Able to commit to retail working hours on weekdays and weekends/public holidays.
• Weekdays: 10:45 AM - 9:00 PM
• Weekends & Public Holidays: 9:45 AM - 6:00 PM
• Cheerful, friendly and outgoing personality.
• Customer-oriented with a strong commitment to customer service.
• Basic computer skills are required.
• Good communication and interpersonal skills.

Responsibilities

• Perform general receptionist and administrative duties.
• Perform data entry and maintain customer information using the CRM system.
• Ensure proper documentation, record-keeping and filing systems are maintained.
• Maintain excellent telephone etiquette when handling customer and internal calls.
• Book and confirm customer appointments via phone calls and/or SMS.
• Handle incoming and outgoing calls, divert calls to the relevant departments and take messages when required.
• Attend to customer enquiries and provide accurate information about the Company's services and treatments.
• Manage and update customer appointment bookings accurately.
• Deliver excellent customer service and maintain a professional image at all times.
• Guide and train new staff members when required to support team development.
• Perform any other ad-hoc duties assigned by Management.

Skills

Retail experience

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Flexible hours

Job description

MEND TCM Wellness Pte. Ltd. invites a friendly receptionist to join our Singapore outlets. You will manage front-desk duties, handle calls, bookings, CRM data entry, and provide accurate information about our services and treatments.

We seek a customer-oriented individual with basic computer skills, good communication, and a neat, professional image. Weekday evenings, weekends and public holidays are required; training will be provided and opportunities for growth exist within the team.