Front Desk & Customer Relations Specialist

DI YI TCM PTE. LTD.; Singapore; On-site; SGD 2,400 - 3,600; Full time

Benefits offered by this job

Attractive salary scheme

Meal and transport allowance provided

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Various types of leave benefits

Career progression & development

Comfortable and conducive working环境

Job summary

DI YI TCM PTE. LTD. invites a friendly receptionist to support our Singapore outlets with front-desk duties, appointment bookings and CRM data entry. You will greet customers, handle calls, and provide information about services while maintaining a professional image.

This role requires good communication, basic computer skills, and a customer-first attitude. Work Week is 5.5 days with shifts spanning weekdays and weekends.

Qualifications

• Prior experience in retail, customer service or telemarketing will be an advantage.
• Able to commit to retail working hours on weekdays and weekends/public holidays.
• Weekdays: 10:45 AM - 9:00 PM
• Weekends & Public Holidays: 9:45 AM - 6:00 PM
• Cheerful, friendly and outgoing personality.
• Customer-oriented with a strong commitment to customer service.
• Basic computer skills are required.
• Good communication and interpersonal skills.

Responsibilities

• Perform general receptionist and administrative duties.
• Perform data entry and maintain customer information using the CRM system.
• Ensure proper documentation, record-keeping and filing systems are maintained.
• Maintain excellent telephone etiquette when handling customer and internal calls.
• Book and confirm customer appointments via phone calls and/or SMS.
• Handle incoming and outgoing calls, divert calls to the relevant departments and take messages when required.
• Attend to customer enquiries and provide accurate information about the Company's services and treatments.
• Manage and update customer appointment bookings accurately.
• Deliver excellent customer service and maintain a professional image at all times.
• Guide and train new staff members when required to support team development.
• Perform any other ad-hoc duties assigned by Management.

Skills

Customer service

Telephone etiquette

Data entry

Basic computer skills

Interpersonal skills

Job description

DI YI TCM PTE. LTD. invites a friendly receptionist to support our Singapore outlets with front-desk duties, appointment bookings and CRM data entry. You will greet customers, handle calls, and provide information about services while maintaining a professional image.

This role requires good communication, basic computer skills, and a customer-first attitude. Work Week is 5.5 days with shifts spanning weekdays and weekends.