Receptionist cum Admin Assistant

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Sunnyhill Ace Pte. Ltd. is seeking a diligent Front Office Receptionist to manage the general office reception in a MOE-compliant manner. You will professionally attend to students, teachers, parents and visitors with care and empathy.

You will handle phone inquiries, basic first aid, and coordination with parents for transport home, while supporting campus safety and mail logistics. The role requires strong English communication and proficient MS Word/Excel skills.

Qualifications

• Front desk reception experience and clear, courteous communication.
• Strong customer service and interpersonal skills.
• Ability to read, write and converse fluently in English.

Responsibilities

• Manage the General Office reception counter in line with MOE procedures.
• Answer and forward phone calls, and take down detailed messages.
• Attend to unwell or injured students and contact parents for transport home if needed.

Skills

Front desk reception

Customer service

Communication skills

Teamwork

Education

GCE O Level / N Level

Tools

Microsoft Word

Microsoft Excel

Job description

Key Responsibilities:

• Frontline Reception: Manage the General Office reception counter in strict accordance with MOE and school operating procedures. Professionally attend to walk-in students, teachers, parents, and visitors with care and empathy.
• Telecommunications: Answer, screen, forward, and take down detailed messages for incoming phone calls in a polite and professional manner.
• Medical & Student Care: Attend to unwell or injured students, render basic first aid if needed, maintain the sick bay facility, and contact parents/guardians to arrange transport home.
• Campus Safety & Security: Coordinate with the school's Security Officer to ensure no student leaves early without proper school approval, and guide visitors/contractors to designated waiting areas.
• Logistics & Mail Management: Receive and distribute incoming mail, packages, and vendor deliveries to staff trays. Maintain form trays and monitor student form submissions.
• General Administration: Perform back-end administrative support during off-peak periods, including data entry, filing, document collation, and high-volume photocopying/printing.
• Event Support: Manage lost-and-found records, assist in the sign-in/out protocols for external coaches, instructors, and relief teachers, and support scheduled school events.

Job Requirements

• Education: GCE 'O' Level or 'N' Level qualification.
• Language Skills: Strong communication and interpersonal skills, with the ability to read, write, and converse fluently in English.
• Technical Skills: Proficient in Microsoft Office applications, specifically Word and Excel, for daily data entry and record-keeping.
• Experience: Relevant working experience in a front desk reception, customer service, or administrative position. Prior experience working within a local MOE school environment is highly advantageous.
• Key Attributes: Warm, approachable personality with professional telephone etiquette. Demonstrates initiative and can work independently as well as collaboratively in a fast-paced team.

Working Hours & Conditions

• Schedule: Mondays to Fridays, 9:00 AM to 6:30 PM (Inclusive of a 1-hour lunch break).
• Holidays: Rest days on Saturdays, Sundays, and gazetted Public Holidays.