Admin Support Staff - Receptionist

V-SWIFT PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

V-SWIFT PTE. LTD. is seeking a receptionist for an MOE school General Office in Singapore. The role involves front-desk duties, visitor handling, student support and general admin tasks.

The ideal candidate has a diploma and at least two years’ MOE school receptionist experience, with strong Microsoft Word/Excel skills and a courteous, service-oriented attitude. Training will align with school procedures.

Qualifications

• A diploma in any specialization.
• At least two years of experience as a receptionist at MOE schools, preferably secondary schools.
• Working knowledge of Microsoft Word and Excel.
• Clear and courteous communication with students, parents, staff, visitors and vendors.
• Patient, service-oriented manner when handling enquiries, even during busy periods.
• Remain calm and professional when handling challenging or sensitive situations and refer to staff when needed.
• Be organised and attentive to detail when recording information and handling documents.
• Exercise discretion and maintain confidentiality when dealing with student and school information.
• Work cooperatively with colleagues and follow school procedures.

Responsibilities

• Manage front counter at General Office: answer calls, respond to routine enquiries, take messages and direct enquiries to the right staff member.
• Attend to visitors and deliveries: receive visitors, provide directions and handle incoming goods.
• Support student matters: record early departures and contact parents of departing students, assist unwell students.
• Assist with students' handphone management process.
• Provide general office support: data entry, photocopying, laminating, managing office supplies and simple offline procurement.
• Record / return lost & found properties to students.
• Any other tasks or duties as assigned by the Authority.

Skills

MOE reception experience

MS Word

MS Excel

Clear and courteous communication

Patient, service-oriented

Discretion & confidentiality

Organised & detail-oriented

Team cooperation

Education

Diploma in any specialization

Tools

Microsoft Word

Microsoft Excel

Job description

A receptionist at an MOE school's General Office acts as the first point of contact for students, parents, staff, visitors and vendors. The role includes but not limited to reception and general administrative duties:

• a) Manage the front counter at General Office: answer calls, respond to routine enquiries, take messages and direct enquries to the right staff member.
• b) Attend to visitors and deliveries: receive visitors, provide directions and handle incoming goods.
• c) Support student matters: record early departures and contact parents of departing students, assist students who are unwell or have minor injuries. Assist with students' handphone management process.
• d) Provide general office support: data entry, photocopying, laminating, managing office supplies and simple offline procurement. Record / return lost & found properties to students.
• e) Any other tasks or duties as assigned by the Authority.

Qualification, Skill & Experience:

The Personnel should also preferably possess a valid first-aid + CPR certification as of closing date of the ITQ, to be renewed by the start of the contract period (if expired) and the following soft skills:

• a) A diploma in any specialisation
• b) At least two years of working experiences as a receptionist at MOE school(s), preferably secondary school(s).
• c) Working knowledge of Microsoft Word and Excel as implied by previous working experiences.
• d) Communicate clearly and courteously with students, parents, staff, visitors and vendors.
• e) Demonstrate a patient, service-oriented manner when attending to enquiries, including during busy periods.
• f) Remain calm and professional when handling challenging or sensitive situations, and refer matters to the appropriate staff when necessary.
• g) Be organised and attentive to detail when recording information, handling documents and following up on requests.
• h) Exercise discretion and maintain confidentiality when dealing with student and school information.
• i) Work cooperatively with colleagues and follow the school's procedures and instructions