Receptionist

Skinmed Pte Ltd; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

Skinmed Pte Ltd's Orchard Rd Clinic is seeking a friendly, organised Receptionist to join the team. You will manage front-desk reception, patient service, appointment coordination, and general administrative support in a busy clinic environment.

The role requires professional communication with patients, accurate record-keeping, and the ability to handle multiple tasks while supporting doctors and staff to ensure smooth daily operations; prior customer service experience and basic IT skills are

Qualifications

• Experience in reception, administration or customer service.
• Good communication and interpersonal skills.
• Basic accounting skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office / Google Workspace.
• Comfortable using WhatsApp for business communications.
• Punctual, professional and able to work independently or in a team.

Responsibilities

• Welcome and assist patients in a warm, professional manner.
• Manage the front desk and reception area.
• Handle calls, WhatsApp enquiries and appointment requests.
• Schedule, confirm, reschedule and manage appointments.
• Provide patients with information about services and treatments.
• Assist with patient registration and documentation.
• Maintain patient confidentiality.
• Handle enquiries and escalate to doctor when needed.
• Perform daily administrative duties.
• Maintain accurate patient and appointment records.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Multitasking

Education

Basic Accounting Skills

Tools

Microsoft Office

Google Workspace

WhatsApp for business

Job description

About the role

We are looking for a friendly, organised and responsible Receptionist to join our team at Orchard Rd Clinic. The role combines front-desk reception, patient service, appointment coordination and general administrative support. The ideal candidate should be comfortable communicating with patients, handling daily clinic administration and supporting the smooth operation of the clinic.

Applicants must be Singapore Citizens or Singapore Permanent Residents only.

Female Applicants Only

Key responsibilities

• Welcome and assist patients in a professional, warm and courteous manner.
• Manage the clinic's front desk and reception area.
• Handle incoming phone calls, WhatsApp enquiries and appointment requests.
• Schedule, confirm, reschedule and manage patient appointments.
• Provide patients with basic information about clinic services and treatments.
• Assist with patient registration and necessary administrative documentation.
• Maintain patient confidentiality and handle personal information responsibly.
• Manage patient enquiries and elevate clinical or treatment-related questions to the doctor or appropriate staff.
• Perform daily administrative and clerical duties.
• Maintain accurate patient and appointment records.

About you

• Previous experience in reception, administration, customer service, or Good communication and interpersonal skills.
• Basic Accounting Skills
• Comfortable speaking and communicating with patients professionally.
• Good organisational skills and attention to detail.
• Able to handle multiple tasks and work in a fast-paced environment.
• Basic computer skills and familiarity with Microsoft Office / Google Workspace.
• Comfortable using WhatsApp for business communication.
• Responsible, punctual, well-groomed and professional.
• Positive attitude and willingness to learn.
• Able to work independently as well as part of a team.

About us

Our clinic is a professional clinic environment where you will be supporting the doctor, clinic team and patients on a daily basis.