Clinic Front Desk & Patient Services Specialist

Skinmed Pte Ltd; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

Skinmed Pte Ltd's Orchard Rd Clinic is seeking a friendly, organised Receptionist to join the team. You will manage front-desk reception, patient service, appointment coordination, and general administrative support in a busy clinic environment.

The role requires professional communication with patients, accurate record-keeping, and the ability to handle multiple tasks while supporting doctors and staff to ensure smooth daily operations; prior customer service experience and basic IT skills are

Qualifications

• Experience in reception, administration or customer service.
• Good communication and interpersonal skills.
• Basic accounting skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office / Google Workspace.
• Comfortable using WhatsApp for business communications.
• Punctual, professional and able to work independently or in a team.

Responsibilities

• Welcome and assist patients in a warm, professional manner.
• Manage the front desk and reception area.
• Handle calls, WhatsApp enquiries and appointment requests.
• Schedule, confirm, reschedule and manage appointments.
• Provide patients with information about services and treatments.
• Assist with patient registration and documentation.
• Maintain patient confidentiality.
• Handle enquiries and escalate to doctor when needed.
• Perform daily administrative duties.
• Maintain accurate patient and appointment records.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Multitasking

Education

Basic Accounting Skills

Tools

Microsoft Office

Google Workspace

WhatsApp for business

Job description

Skinmed Pte Ltd's Orchard Rd Clinic is seeking a friendly, organised Receptionist to join the team. You will manage front-desk reception, patient service, appointment coordination, and general administrative support in a busy clinic environment.

The role requires professional communication with patients, accurate record-keeping, and the ability to handle multiple tasks while supporting doctors and staff to ensure smooth daily operations; prior customer service experience and basic IT skills are