Front Office Assistant / Receptionist

HelloPhysio Pte. Ltd.; Singapore; On-site; SGD 18,000 - 23,000; Full time

Job summary

HelloPhysio Pte. Ltd. is seeking a Front Office Assistant / Receptionist to support our physiotherapy clinics in Singapore. You will manage front desk operations, schedule appointments, handle administrative tasks, and create a calm, welcoming experience for every patient.

Full-time, hourly positions are available at Orchard Road and Raffles Hotel Arcade, with Saturday shifts. The ideal candidate is organized, dependable, and comfortable in a patient-facing healthcare setting.

Qualifications

• Experience in a healthcare or clinic setting is preferred.
• Strong communication and interpersonal skills.
• Organised, detail-oriented and able to manage multiple tasks.
• Comfortable handling administrative work with accuracy and discretion.
• Available to work Saturday mornings.

Responsibilities

• Welcome patients and visitors in a warm, professional manner.
• Patient follow-up and reminders: Send appointment reminders and follow up on missed appointments, cancellations or pending bookings.
• Coordinate schedules across multiple practitioners and clinic locations.
• Register new and returning patients accurately and efficiently.
• Answer phone, email, and front desk inquiries in a timely and professional way.
• Process payments, reconcile daily collections, and help with end-of-day closing.
• Support insurance claims, billing, payment collection, and receipt issuance.
• Help manage referrals, medical reports, and communication with insurers or referring doctors where needed.
• Maintain accurate patient records and ensure administrative documentation is complete.
• Help monitor clinic flow so appointments run smoothly and on time.
• Communicate clearly with physiotherapists and other team members about schedule changes and patient needs.
• Ensure reception, waiting area, and treatment spaces are tidy, stocked, and presentable.
• Support day-to-day clinic operations, including general front desk and administrative duties as needed

Skills

Healthcare experience

Communication skills

Interpersonal skills

Organized

Detail-oriented

Discretion

Saturday availability

Education

Diploma or Degree

Job description

About

HelloPhysio is seeking a Front Office Assistant / Receptionist to support our physiotherapy clinics in Singapore.

This role is suited to someone who is organised, dependable, and comfortable working in a patient-facing healthcare setting. You will help manage daily front desk operations, support appointment scheduling, handle administrative tasks, and create a calm, welcoming experience for every patient.

You will work closely with our physiotherapists and clinic team to keep the clinic running smoothly and to support high standards of patient care.

Full-time, hourly positions are available. This role may involve work at our clinic locations in Orchard Road (Wisma Atria) and Raffles Hotel Arcade, including Saturdays during clinic opening hours.

Key Responsibilities

• Welcome patients and visitors in a warm, professional manner


• Patient follow-up and reminders: Send appointment reminders and follow up on missed appointments, cancellations or pending bookings.


• Coordinate schedules across multiple practitioners and clinic locations


• Register new and returning patients accurately and efficiently


• Answer phone, email, and front desk inquiries in a timely and professional way


• Process payments, reconcile daily collections, and help with end-of-day closing.


• Support insurance claims, billing, payment collection, and receipt issuance


• Help manage referrals, medical reports, and communication with insurers or referring doctors where needed.


• Maintain accurate patient records and ensure administrative documentation is complete


• Help monitor clinic flow so appointments run smoothly and on time


• Communicate clearly with physiotherapists and other team members about schedule changes and patient needs


• Ensure reception, waiting area, and treatment spaces are tidy, stocked, and presentable.


• Support day-to-day clinic operations, including general front desk and administrative duties as needed

Ideal Candidate

• Experience in a healthcare or clinic setting is preferred


• Warm, respectful, and patient-centred in approach


• Strong communication and interpersonal skills


• Organised, detail-oriented, and able to manage multiple tasks well


• Comfortable handling administrative work with accuracy and discretion


• Available to work Saturday mornings


• Minimum Diploma or Degree qualification

Salary

Full-time, hourly salary: $15 per hour

Locations

Orchard Road (Wisma Atria)

Raffles Hotel Arcade

Hours

Clinic opening hours, which may include Saturdays