Real Estate Customer Experience Manager

ZHONG QI FUTURE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic real estate company in Singapore is seeking a proactive Customer Service Manager to join their team. In this role, you will lead the customer service team, ensuring excellent support and satisfaction for clients from the initial enquiry to after-sales. Ideal candidates should have experience in customer service, preferably in real estate, and demonstrate strong communication and problem-solving skills. The position offers a competitive salary and opportunities for career growth in a supportive environment.

Benefits

Competitive salary

Monday to Friday work schedule

Supportive team environment

Opportunities for career growth

On-the-job training

Qualifications

• Proven experience in customer service, ideally in real estate or a related industry.
• Previous team leader/supervisor experience preferred.
• Comfortable using CRM systems and basic office software.

Responsibilities

• Lead and manage the customer service team to deliver excellent client support.
• Handle customer enquiries via phone, email, and messages in a timely manner.
• Track and improve customer satisfaction.

Skills

Customer focus

Problem-solving

Strong communication skills

Organizational skills

Tools

CRM systems

Office software

Job description

A dynamic real estate company in Singapore is seeking a proactive Customer Service Manager to join their team. In this role, you will lead the customer service team, ensuring excellent support and satisfaction for clients from the initial enquiry to after-sales. Ideal candidates should have experience in customer service, preferably in real estate, and demonstrate strong communication and problem-solving skills. The position offers a competitive salary and opportunities for career growth in a supportive environment.