Ramp Manager

dnata singapore pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

dnata singapore pte. ltd. is seeking a Manager, Ramp to lead day-to-day ramp operations and aircraft turnaround activities. You will ensure safe, efficient, and punctual ramp services while maintaining compliance with safety standards and procedures.

The role supports the Head of Ramp and oversees frontline ramp performance, rostering, attendance, and productivity in a demanding 24/7 outdoor airside environment, requiring strong leadership across a multicultural team.

Qualifications

• Experience leading ramp teams in aviation or ground handling environments.
• Strong safety culture and incident prevention experience.
• Proven ability to manage large, multicultural frontline teams.
• Experience coordinating with multiple stakeholders and shift patterns.

Responsibilities

• Manage day-to-day ramp operations across assigned terminals and aircraft stands
• Ensure safe execution of aircraft loading and unloading activities
• Oversee pushback, towing, marshalling and aircraft servicing activities
• Ensure sufficient manpower and equipment are available to meet operational demand
• Monitor aircraft turnaround performance and OTP targets
• Coordinate operational recovery plans for delayed flights
• Escalate significant operational issues to the Head of Ramp
• Lead and manage Duty Managers, Supervisors and frontline ramp teams
• Manage rostering, attendance, performance management and productivity
• Ensure compliance with ramp operating procedures and safety standards

Skills

Ramp leadership

People management

Operational excellence

Safety compliance

Stakeholder relations

OTP monitoring

Education

Aviation/Logistics degree

Job description

About the role

The Manager, Ramp / Ramp Manager is responsible for the day-to-day management of ramp operations and aircraft turnaround activities. The role ensures safe, efficient and punctual execution of all ramp services while maintaining full compliance with operational and safety standards. The Manager, Ramp / Ramp Manager acts as the operational leader supporting the Head of Ramp and is accountable for frontline ramp performance.

Key responsibilities

• Manage day-to-day ramp operations across assigned terminals and aircraft stands
• Ensure safe execution of aircraft loading and unloading activities
• Oversee pushback, towing, marshalling and aircraft servicing activities
• Ensure sufficient manpower and equipment are available to meet operational demand
• Monitor aircraft turnaround performance and OTP targets
• Coordinate operational recovery plans for delayed flights
• Escalate significant operational issues to the Head of Ramp
• Lead and manage Duty Managers, Supervisors and frontline ramp teams
• Manage rostering, attendance, performance management and productivity
• Ensure compliance with ramp operating procedures and safety standards

About you

• Diploma or Degree in Aviation Management, Logistics, Operations Management, Business Administration or related discipline
• Minimum 5-10 years' experience in airport ramp operations
• Minimum 2-5 years' experience in a supervisory position within airport ground handling operations
• Experience managing aircraft turnaround activities, ramp safety and frontline operational teams
• Experience in a 24/7 operational environment, comfortable to work in outdoor airside environments; rotating shifts, weekends and public holidays when required; in high-noise and fast-paced operational environments
• Valid Singapore Class 3 Driving Licence
• Ability to obtain and maintain Changi Airport Airside Driving Permit (ADP) & Airport Pass
• Strong people leadership and team management skills with ability to lead a large multicultural workforce
• Strong analytical and problem-solving skills
• Strong relationship-building skills with internal and external stakeholders