Quality Service & Operations Lead (Airport Tenancy)

Changi Airports International Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Changi Airports International Pte Ltd in Singapore is seeking an Assistant Manager for Quality Service Management in the Operations & Tenancy Management team. This role focuses on enhancing customer service quality across airside retail and F&B outlets, implementing initiatives to empower tenants’ frontline teams, and monitoring service performance.

The ideal candidate has a degree in relevant fields, at least 3 years of experience in customer service or related fields, and proficiency in Salesforce, SAP, and Power BI tools. A good team player with strong communication skills is essential to succeed in this role.

Qualifications

• At least 3 years of working experience in Customer Service or related fields.
• Prior experience in retail or tourism customer service is preferred.
• Able to manage contracts, budgets, and administrative matters.

Responsibilities

• Drive customer service quality for outlets in Changi Airport.
• Manage a Customer Relationship Management system.
• Monitor service performance and report insights and trends.

Skills

Customer service skills

Negotiation skills

Data analysis

Proficiency in Microsoft Office

Teamwork

Education

Good degree in Business, Finance, Data Analytics, Tourism studies or related disciplines

Tools

Salesforce

SAP

Qualtrics

Power BI

Job description

Changi Airports International Pte Ltd in Singapore is seeking an Assistant Manager for Quality Service Management in the Operations & Tenancy Management team. This role focuses on enhancing customer service quality across airside retail and F&B outlets, implementing initiatives to empower tenants’ frontline teams, and monitoring service performance.

The ideal candidate has a degree in relevant fields, at least 3 years of experience in customer service or related fields, and proficiency in Salesforce, SAP, and Power BI tools. A good team player with strong communication skills is essential to succeed in this role.