Community Experience & Engagement Leader

Changi Airport Group; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Changi Airport Group is seeking a proactive professional to join the Quality Service Management (QSM) team. The role focuses on building a vibrant, inclusive airport community across 200+ partners and 50,000 staff, delivering programmes that celebrate service excellence and foster belonging throughout ONE Changi.

You will develop engagement strategies, organise events, run recognition and awards programmes, and translate insights into improvements.

Qualifications

• Degree in any discipline.
• Relevant experience in quality service management, communications, community engagement, stakeholder management, partnerships, or culture building.
• Strong stakeholder management, project management and communication skills.
• Analytical, proactive and able to translate insights into action.
• Excellent English writing, presentation and verbal communication skills.
• Energetic and positive disposition, with a genuine passion for building communities, fostering partnerships and creating positive experiences for people.

Responsibilities

• Develop and implement strategies, frameworks and initiatives that build and sustain a highly engaged airport community, including community leaders.
• Review, enhance and administer recognition, appreciation and awards programmes to ensure they remain relevant, inclusive and impactful in recognising the diverse contributions.
• Analyse engagement trends, participation data and stakeholder feedback to identify opportunities for improvement.
• Organise and execute awards, appreciation and engagement events, campaigns and community initiatives.
• Develop compelling stories and communications that celebrate achievements, reinforce desirable behaviours and strengthen the One Changi community.
• Support learning and development efforts by planning, executing customised learning programmes that build service excellence, community leadership and future-ready capabilities among airport staff.
• Work with operational line units and airport stakeholders to ensure airport-wide initiatives, projects and organisational priorities are effectively communicated and successfully embedded within the airport community.
• Keep abreast of emerging trends and best practices in engagement, recognition and employee experience to support continuous improvement within the team.

Skills

Stakeholder management

Project management

Communication

Analytical thinking

English writing

Education

Degree in any discipline

Job description

Changi Airport Group is seeking a proactive professional to join the Quality Service Management (QSM) team. The role focuses on building a vibrant, inclusive airport community across 200+ partners and 50,000 staff, delivering programmes that celebrate service excellence and foster belonging throughout ONE Changi.

You will develop engagement strategies, organise events, run recognition and awards programmes, and translate insights into improvements.