Customer Experience & Operations Lead

Changi Airport Group; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Changi Airport Group is seeking motivated individuals for their Operations and Tenancy Management team. The role focuses on enhancing customer service quality for airside retail and F&B outlets. Responsibilities include implementing initiatives, managing a CRM system, and monitoring service performance.

Ideal candidates will have a degree in relevant fields, at least 3 years of experience in customer service, and familiarity with enterprise systems. Apply now to be part of a dynamic team dedicated to delivering excellent service at Changi Airport.

Qualifications

• Minimum 3 years of experience in Customer Service or related fields.
• Experience in retail or tourism industry is an advantage.
• Ability to manage enterprise systems.

Responsibilities

• Drive customer service quality for outlets in Changi Airport.
• Manage Customer Relationship Management system and service performance.
• Implement initiatives to enhance tenant services.

Skills

Customer service expertise

Project management

Negotiation skills

Stakeholder management

Data analysis

Education

Good degree in Business, Finance, Data Analytics, or related disciplines

Tools

Salesforce

SAP

Qualtrics

Microsoft Office (Word, Excel, Power BI)

Job description

Changi Airport Group is seeking motivated individuals for their Operations and Tenancy Management team. The role focuses on enhancing customer service quality for airside retail and F&B outlets. Responsibilities include implementing initiatives, managing a CRM system, and monitoring service performance.

Ideal candidates will have a degree in relevant fields, at least 3 years of experience in customer service, and familiarity with enterprise systems. Apply now to be part of a dynamic team dedicated to delivering excellent service at Changi Airport.