Quality Service & Communications Lead

BUSINESS EDGE PERSONNEL SERVICES PTE LTD

Singapore

On-site

SGD 45,000 - 78,000

Full time

14 days+

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Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore invites applications for a Communications Support role within the Quality Service Manager section. You will handle written communications from court users and coordinate with internal and public agencies to address service-related matters.

The position focuses on enhancing the court user experience, driving service initiatives, and fostering a strong service culture across SG Courts.

Qualifications

Strong oral and written communication skills, with clarity, accuracy and empathy.
Interpersonal skills to understand diverse perspectives.
Meticulous, organised and able to manage multiple deadlines.
Proficient in Microsoft Office applications.

Responsibilities

Manage written communications from court users, including emails, online forms and letters, and prepare replies that address their concerns clearly, accurately and with sensitivity.
Work with internal departments and public agencies to address service-related matters, strengthen service quality and improve the overall court user experience.
Support the communication and implementation of service initiatives, resources and programmes that enhance the court user experience and encourage a strong service culture within SG Courts.