Executive, Service Excellence

SG Courts - Supreme Court, State Courts and Family Justice Courts; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

SG Courts - Supreme Court, State Courts and Family Justice Courts is seeking an Executive in the Service Excellence Department to provide frontline counter services and accurate information on court processes. You will engage with court users, handle enquiries, verify filings, and contribute to service design initiatives to improve the user experience.

The role emphasizes strong communication, teamwork, and the ability to diffuse difficult situations while delivering courteous, professional

Qualifications

• Experience in a people-facing role is advantageous.
• Excellent oral and written communication skills.
• Fluency in additional languages (Malay, Tamil or Mandarin) advantageous.
• Experience with CRM systems is advantageous.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Handle counter enquiries and provide information to court users on court processes.
• Receive applications for court records/appeals and verify filings.
• Participate in initiatives to strengthen touchpoint-centric service design.
• Provide suggestions to improve service quality and processes to enhance user experience.

Skills

People-facing experience

Oral and written communication

Multilingual ability (advantage)

Tools

CRM system

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

What the role is:

A career in SG Courts will enable you to help us achieve the Judiciary’s vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary.We welcome you to join our team as:EXECUTIVE (SERVICE EXCELLENCE)What the role isAs an Executive in the Service Excellence Department, you will play a key role in providing frontline counter services to court users at the Singapore Courts’ service hubs. This includes understanding the needs of court users, providing accurate information on court processes, and applying the right service techniques that are in line with the Judiciary’s service vision.

What you will be working on:

You will be involved in the following work areas:

• Handle counter enquiries and provide information to court users on court processes
• Receive applications for court records/appeals at the counters and verify that the court documents submitted are properly filed
• Participate in initiatives to strengthen touchpoint-centric service design and explore innovations that enhance service experience
• Provide suggestions to improve service quality and processes to enhance court users’ service experience.

What we are looking for:

Work Experience and Competencies

• Experience in a people-facing role from the service or hospitality industry would be an advantage
• Good oral and written communication skills
• Ability to converse fluently in additional languages such as Malay, Tamil or Mandarin would be an advantage
• Prior experience with a Customer Relationship Management (CRM) system would be an advantage
• Proficient in Microsoft Office suite of applications (in particular, Word, Excel, and PowerPoint)

Personal Traits

• Pleasant service aptitude and passion to serve
• Strong interpersonal and communication skills
• Able to think on your feet to diffuse difficult situations
• Good attention to detail
• Good time management with the ability to multi-task well
• Excellent team player who is self-driven and can also work independently

Note: The successful candidate will be appointed on a one-year probationary contract in the first instance.

Only short-listed candidates will be notified. We thank you for your interest in this position and in the Judiciary.

About SG Courts - Supreme Court, State Courts and Family Justice Courts

The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated to serve as one judiciary. As an organ of state, the Judiciary’s function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is accessible, fair and impartial. The Judiciary strives to innovate and evolve to face challenges in an increasingly complex world. Hence, we are committed to our shared vision of “A trusted Judiciary. Ready for Tomorrow”