Service Excellence Manager - JL

apba tg human resource pte. ltd.; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

APBA TG Human Resource Pte Ltd is seeking a Service Excellence Manager on a 1-year contract to support a government-sector organisation in delivering clear, responsive and user‑centred services.

This role focuses on managing written communications, handling enquiries and feedback, and collaborating with internal departments and public agencies to enhance the public experience.

Strong communication skills, attention to detail and a service‑excellence mindset are essential for success.

Qualifications

• Diploma or Degree in Communications, Business Administration, Arts & Social Sciences, Service Design or related disciplines
• Strong written and verbal communication skills
• Able to convey information clearly, accurately and empathetically
• Good interpersonal skills with the ability to understand different perspectives
• Meticulous, organised and attentive to detail
• Strong time management skills with the ability to manage multiple tasks and tight deadlines
• Proficient in Microsoft Office applications

Responsibilities

• Manage written communications from members of the public, including emails, online forms and letters
• Draft clear, accurate and empathetic responses to enquiries, feedback and service-related matters
• Liaise with internal departments and public agencies to address enquiries and follow up on service-related matters
• Understand and assess different perspectives when handling feedback and communications
• Identify opportunities to improve service quality and the overall user experience
• Support the communication and implementation of service initiatives, resources and programmes
• Coordinate and follow up on multiple matters to ensure timely resolution
• Perform other duties and administrative tasks as required

Skills

Written communication

Verbal communication

Attention to detail

Public-facing

Stakeholder engagement

Education

Diploma or Degree in Communications or related

Tools

Microsoft Office

Job description

Service Excellence Manager (1-Year Contract)

Government Sector | Service Excellence | Public-Facing Communications | 1-Year Contract

My client is seeking aService Excellence Managerto support a government-sector organisation in delivering clear, responsive and user-centric services.

This opportunity is well suited for candidates with strongwritten and verbal communication skills, excellent attention to detail and an interest inservice excellence, stakeholder engagement and service improvement.

You will be responsible for managing written communications, addressing service-related matters and supporting initiatives that enhance the overall experience of members of the public.

The Role

You will play an important role in supporting service quality and ensuring enquiries and feedback are handled professionally, accurately and with sensitivity.

Key Responsibilities

• Manage written communications from members of the public, includingemails, online forms and letters

• Draft clear, accurate and empathetic responses to enquiries, feedback and service-related matters

• Liaise withinternal departments and public agenciesto address enquiries and follow up on service-related matters

• Understand and assess different perspectives when handling feedback and communications

• Identify opportunities to improve service quality and the overall user experience

• Support the communication and implementation ofservice initiatives, resources and programmes

• Contribute to initiatives that promote a strong culture ofservice excellence

• Coordinate and follow up on multiple matters to ensure timely resolution

• Perform other duties and administrative tasks as required

Requirements

• Diploma or Degree in Communications, Business Administration, Arts & Social Sciences, Service Design or related disciplines

• Strong written and verbal communication skills

• Able to convey information clearly, accurately and empathetically

• Good interpersonal skills with the ability to understand different perspectives

• Meticulous, organised and attentive to detail

• Strong time management skills with the ability to manage multiple tasks and tight deadlines

• Proficient in Microsoft Office applications

• Experience in customer service, communications, service excellence, stakeholder engagement or public-facing roles will be advantageous

What You Can Expect

• Opportunity to work within theSingapore public sector

• Exposure toservice excellence and public-facing operations

• Opportunity to engage with internal stakeholders and public agencies

• Develop your skills inwritten communications, stakeholder engagement and service improvement

• Structured and professional working environment

• 1-year contract position

Why Join?

This is an excellent opportunity for candidates who are passionate aboutservice excellence, communication and improving the experience of members of the public.

You will gain valuable experience in a structured government environment while developing your communication, stakeholder management, coordination and problem-solving skills.

Only shortlisted candidates will be notified.

Justin Lee
Registration No.: R22107715
APBA TG Human Resource Pte Ltd
EA Licence No.: 14C7275