Quality Customer Service Manager

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD invites applications to support the Quality Service Manager in the Singapore Courts sector. The role emphasizes clear communications with court users and coordination with internal departments and public agencies to enhance service quality and user experience.

The position is based at Cityhall / Raffles Place and follows a 1-year contract framework, with start timing noted as Oct 2026.

Qualifications

• Strong oral and written communication skills, with the ability to convey information clearly, accurately and empathetically.
• Good interpersonal skills, with the ability to understand different perspectives.
• Meticulous and attentive to details, organised and able to manage time effectively when handling multiple tasks and tight deadlines.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage written communications from court users, including emails, online forms and letters, and prepare replies that address their concerns clearly, accurately and with sensitivity.
• Work with internal departments and public agencies to address service-related matters, strengthen service quality and improve the overall court user experience.
• Support the communication and implementation of service initiatives, resources and programmes that enhance the court user experience and encourage a strong service culture within SG Courts.

Skills

Written communication

Oral communication

Interpersonal skills

Time management

Detail-oriented

Education

Background in communications, business admin, arts or social sciences

Tools

Microsoft Office

Job description

Job Scope:

You will support the Quality Service Manager section in the following areas:

• Manage written communications from court users, including emails, online forms and letters, and prepare replies that address their concerns clearly, accurately and with sensitivity.
• Work with internal departments and public agencies to address service-related matters, strengthen service quality and improve the overall court user experience.
• Support the communication and implementation of service initiatives, resources and programmes that enhance the court user experience and encourage a strong service culture within SG Courts.

Requirements:

• Candidates with communications, business administration, arts and social sciences or service design-related backgrounds.
• Strong oral and written communication skills, with the ability to convey information clearly, accurately and empathetically.
• Good interpersonal skills, with the ability to understand different perspectives.
• Meticulous and attentive to details, organised and able to manage time effectively when handling multiple tasks and tight deadlines
• Proficient in Microsoft Office applications.

Contract Period:

1-year (from Oct 2026 & Jan 2026)

Working Location:

Cityhall / Raffles Place

Working hours:

Mon to Thurs: 8.30 am to 6.00 pm, Fri: 8.30 am to 5.30pm

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI