Quality Service Manager

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore invites applications for a Communications Support role within the Quality Service Manager section. You will handle written communications from court users and coordinate with internal and public agencies to address service-related matters.

The position focuses on enhancing the court user experience, driving service initiatives, and fostering a strong service culture across SG Courts.

Qualifications

• Strong oral and written communication skills, with clarity, accuracy and empathy.
• Interpersonal skills to understand diverse perspectives.
• Meticulous, organised and able to manage multiple deadlines.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage written communications from court users, including emails, online forms and letters, and prepare replies that address their concerns clearly, accurately and with sensitivity.
• Work with internal departments and public agencies to address service-related matters, strengthen service quality and improve the overall court user experience.
• Support the communication and implementation of service initiatives, resources and programmes that enhance the court user experience and encourage a strong service culture within SG Courts.

Skills

Communication skills

Interpersonal skills

Attention to detail

Time management

Education

Background in communications or service-related fields

Tools

Microsoft Office

Job description

Job Scope:

You will support the Quality Service Manager section in the following areas:

• Manage written communications from court users, including emails, online forms and letters, and prepare replies that address their concerns clearly, accurately and with sensitivity.
• Work with internal departments and public agencies to address service-related matters, strengthen service quality and improve the overall court user experience.
• Support the communication and implementation of service initiatives, resources and programmes that enhance the court user experience and encourage a strong service culture within SG Courts.

Requirements:

• Candidates with communications, business administration, arts and social sciences or service design-related backgrounds.
• Strong oral and written communication skills, with the ability to convey information clearly, accurately and empathetically.
• Good interersonal skills, with the ability to understand different perspectives.
• Meticulous and attentive to details, organised and able to manage time effectively when handling multiple tasks and tight deadlines
• Proficient in Microsoft Office applications.

Contract Period: 1-year (from Oct 2026 & Jan 2026)

Working Location: Cityhall / Raffles Place

Working hours: Mon to Thurs: 8.30 am to 6.00 pm, Fri: 8.30 am to 5.30pm

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI